As I had mentioned to you before in my PM, you need to respond to them (which you say you did), but you need to wait for their response after they take a look at the information you provided!
i provided they wanted in email 3 days ago.
but no response yet.
and i made a ticket a week ago, but no response, too.
would u like to you go say to Fraud "sent an confirmation email to me"
regards