When my members try download files from my site, they always see this message:
I think this is reason make me don't have new sales and stats downloads is down (now counts download only = 1/2 1 week ago >>> I don't care it because I join plan sales, but I think this is not normal)
Contact support but still not received answer.
I hope everything will ok soon!
Your ticket is already answered. This is absolutely not global, but we are aware of it and working on it. According to our statistics, it started yesterday and happened in a few cases only. However we expect this to be fixed today. And we don't think that it could lower the number of your counted downloads.