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sonuyos

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Fraction said:
Yes, I just got my web-host really quickly. And best of all the support is great!
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andzuz said:
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Well Paypal is integrated with my site but PAYZA & Webmoney isn't so you need to send me money manually. [:|].

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Last edited:
16 comments
I was ripped off by SNTHostings.com

I had ordered a custom VPS for $70 after speaking with them via Skype. The Custom VPS was to provide up to 50TB bandwidth usage per month on a shared gigabit internet connection. After troubleshooting with him over Skype for 4 days we were able to get it up to about 50Mbps.

I asked repeatedly, what type of RAID was his host on, he didn't even know the answer to this. Eventually after hounding him repeatedly on Skype he discovered that the KVM virtual disk controller type was IDE, he switched it to SCSI (yes, SCSI) which yielded a temporary increase in bandwidth to about 100Mbps (still not capable of 50TB a month). At this point he was completely stumped for any technical knowledge and he provided me the Skype user name of a contact at his hosting company, host-palace.com

The guy at host-palace.com was more interested in selling me a VPS from host-palace than to fix the VPS I had already been sold. He then explained to me that SNTHostings.com had oversold the VPS to me and showed me screenshots of my VPS alongside another VPS on the same host, the other VPS had been completely saturating his gigabit internet and he wasn't using any traffic shaping on the VPS so basically my VPS would never be able to perform what I had been sold on.

A few days later of going back and forth with the Host-Palace.com guy and I realized that all he wanted to do was talk about VMs rather than actually sell me one. I finally gave him a deadline to set a VM up for me (and I offered to pay ahead of time) and he failed to meet this deadline so I threw in the towel completely on both these guys and ended up with ParaBoxes.com where I am very happy.

My next step was to cancel the Paypal payment because the VPS was absolutely worthless. SNTHostings told me they would refund me once I submitted to cancel. Well unfortunately this escalated to a PayPal dispute which the response is displayed below (yes the alleged screenshot links are dead links):


  • hi, we had chat on skype as well as on my site tickets and he ordered a CUSTOMIZED VPS for 70$ and also accepted my sites TOShttp://www.snthostings.com/tos.htmlthat there will NO REFUND for Customized VPS there were some problems in VPS whcih took some while to be fixed..approx 4 days for which i have given the buyer 3 days extra on VPS as its been fixed and transfer rate and every proof been given to the Buyer..So i dont see any point of refundingas i fulfiled all the commitments and given extra time..Am a mid man here bought good from 1 and sold it to other..so please help me
  • 5/1/2013 02:20 EDT - Seller: download speed 33MB/s http://prntscr.com/12xc70
  • 5/1/2013 02:06 EDT - Seller: download speed 33MB/s http://prntscr.com/12xc70
  • 5/1/2013 02:01 EDT - Seller: I do accept that it was nt working nicely at first, but then it was fixed and plus 3DAYS were added on the VPS as it is working @ 98MB/s proof -http://prntscr.com/12xbqrthe server is fine and 3 days were extra given, so NO REFUND
 
I know its very taboo around here to use the word "scam", I'd like to know if anyone thinks this scenario warrants labeling SNTHostings.com as a "scam host":

*Fails To Deliver Goods Sold
*Refuses to support product once sold, eventually gives contact info of another company to provide me support.
*Assures me that I can cancel if he can't get the issue resolved.
*Tells me that since I didn't back out in first 72 hours (I backed out on 4th day) that I could not receive a refund.

I'd be more than willing to post the entirety of my Skype Communications with sonuyos if anyone would prefer to fact-check my statements.

Feel free to chime in with your thoughts, does this behavior warrant the label of a scam host?

And does anyone have any tips for how I could get my $70 back that was stolen from me?
 
[4/30/2013 9:57:48 PM] sonuyos: You want refund?
[4/30/2013 9:58:39 PM] Eddie Johnson: yeah, to be honest you've been dicking me around too long, I can't put up with any more of your bullshit. I advise you to not try to pull this shit in the future
[4/30/2013 10:01:39 PM] sonuyos: You will get it within next 24 to 48hrs

Dredd said:
I'll read the skype chat logs. send them.
Click to expand...
http://pastebin.com/9dsJqSgd

__________________
Added after 2 minutes:

[4/27/2013 8:11:08 PM] Eddie Johnson: Hey bud, just wanted to let you know that I finally got everything installed on the VPS, however it is acting a little laggy.
[4/27/2013 8:11:50 PM] Eddie Johnson: So I'm trying to pinpoint the bottleneck to fix it. Therefore I was just wondering, exactly what type of storage array is the VM's virtual disk stored on?
[4/27/2013 8:12:23 PM] Eddie Johnson: Is this like a RAID array or just a single disk? and how many other VMs are actively being used where this VM is stored?
[4/27/2013 8:15:23 PM] Eddie Johnson: because I'm trying to just simply unrar a couple files and the disk's I/O is reporting 100% utilization which obviously is just not gonna work as it makes the whole system useless
[4/27/2013 8:16:49 PM] Eddie Johnson: Wow
[4/27/2013 8:16:54 PM] Eddie Johnson: I just killed the unrar process
[4/27/2013 8:17:06 PM] Eddie Johnson: its still at 100% disk I/O usage, something is clearly not setup correctly
[4/27/2013 9:36:41 PM] Eddie Johnson: so i rebooted and without anything running i ran
[4/27/2013 9:37:06 PM] Eddie Johnson: hdparm -Tt /dev/sda1
[4/27/2013 9:38:13 PM] Eddie Johnson: Here are the results along side some other ubuntu systems I operate
[4/27/2013 9:39:36 PM] Eddie Johnson: snthostings: Timing cached reads: 2387.1 MB/sec | Timing buffered disk reads: 1.04MB/sec
[4/27/2013 9:40:14 PM | Edited 9:41:25 PM] Eddie Johnson: RAID5: Timing cached reads: 10473.82 MB/sec | Timing buffered disk reads: 133.51 MB/sec
[4/27/2013 9:41:56 PM] Eddie Johnson: So as far as I can tell, there is something extremely wrong about the way the hypervisor is configured/set up
[4/27/2013 9:43:57 PM] Eddie Johnson: 1MB/sec disk read rate is only going to allow us to download 331GB over the course of a month
[4/27/2013 9:44:32 PM] Eddie Johnson: which unfortunately means this VM is completely useless to us at the moment
[4/27/2013 9:45:59 PM] Eddie Johnson: let me know when your around, I'm willing to give you a hand with figuring out the issue, I've administered petabyte sized hypervisors in previous jobs so I typically can pinpoint and resolve these types of issues within minutes
[4/27/2013 10:44:13 PM] Eddie Johnson: Let me know when you have returned, unfortunately I have to make a decision here pretty quick on this because I've been trying to make this system work for 3 days now
[4/27/2013 10:45:09 PM] Eddie Johnson: and I have to start looking for another host if you aren't able to support the basic needs which I initially mentioned to you...
[4/27/2013 10:45:37 PM] Eddie Johnson: 1 MB/s for disk read/write speed is a joke, even a decade ago it would have been a joke
[4/28/2013 12:13:24 AM] sonuyos: Ohh sry I was sleeping just gt up
[4/28/2013 12:13:31 AM] sonuyos: Leme c into it
[4/28/2013 12:14:00 AM] Eddie Johnson: ok
[4/28/2013 12:14:24 AM] Eddie Johnson: the speed tests i ran were decent, up to 300mbps for transfer rates
[4/28/2013 12:14:38 AM] Eddie Johnson: but the local hard disk is just reallly reallly slow
[4/28/2013 12:14:44 AM] Eddie Johnson: so as soon as I try to do something it just locks up
[4/28/2013 12:14:48 AM] sonuyos: Its Sunday so that's y its hard to contact dc
[4/28/2013 12:16:21 AM] Eddie Johnson: yeah, like just a simple "unrar e filename.rar" and I'm looking at 100% usage
[4/28/2013 12:17:24 AM] Eddie Johnson: theres lots and lots of available cpu/ram so the only thing I can find that is making this VM useless is the hard disk
[4/28/2013 12:18:46 AM] Eddie Johnson: ok
[4/28/2013 12:18:56 AM] Eddie Johnson: well tell me, what type of hardware is this vm hosted on?
[4/28/2013 12:19:04 AM] Eddie Johnson: like what kinda raid?
[4/28/2013 12:19:06 AM] sonuyos: But its Netherlands server
[4/28/2013 12:19:25 AM] Eddie Johnson: the country its hosted from isn't a concern with its speed
[4/28/2013 12:19:37 AM] Eddie Johnson: we're not talking remote speed here, this is local disk I/O
[4/28/2013 12:19:46 AM] sonuyos: No I mean its straight from our own NEW RACK
[4/28/2013 12:19:53 AM] Eddie Johnson: ok
[4/28/2013 12:20:03 AM] Eddie Johnson: so what kinda RAID do you have in your rack mount server
[4/28/2013 12:20:54 AM] sonuyos: I dont really remember as I dont manage servers...my partner does....for me its only seedbox.... I will contact him and dc asap
[4/28/2013 12:21:05 AM] Eddie Johnson: umm ok
[4/28/2013 12:21:15 AM] Eddie Johnson: do you have access to the rackmount?
[4/28/2013 12:21:36 AM] sonuyos: Naah. ...m nt much into servers....
[4/28/2013 12:22:08 AM] Eddie Johnson: ok umm
[4/28/2013 12:22:19 AM] Eddie Johnson: your name was set as a username on the VM so I figured you set it up
[4/28/2013 12:22:20 AM] sonuyos: He knows wat he is doin....if u hav any other enquiry just ask I have forwarded all ur problem s already
[4/28/2013 12:22:45 AM] Eddie Johnson: I kinda need to talk to someone who can tell me whats going on here
[4/28/2013 12:22:47 AM] sonuyos: I settled Ubuntu
[4/28/2013 12:22:57 AM] Eddie Johnson: b/c I've been spending about 3 days on this already
[4/28/2013 12:23:04 AM] Eddie Johnson: i ahd asked for ubuntu 12.04
[4/28/2013 12:23:06 AM] Eddie Johnson: and 12.10 was installed
[4/28/2013 12:23:10 AM] sonuyos: Well leme get in touch with him
[4/28/2013 12:23:15 AM] Eddie Johnson: and 13.04 was released yesterday
[4/28/2013 12:23:32 AM] Eddie Johnson: so the fact that 12.04 (which is lts) wasn't originally installed consumed my entire day
[4/28/2013 12:23:37 AM] Eddie Johnson: as i had to do the upgrade
[4/28/2013 12:24:17 AM] Eddie Johnson: just tell me yes or no, do you have access to the machine in which you "settled ubuntu" from ?
[4/28/2013 12:24:22 AM] sonuyos: I must have mistakebly done wrong iso
[4/28/2013 12:24:36 AM] Eddie Johnson: ok
[4/28/2013 12:24:44 AM] Eddie Johnson: so then if you were able to select the iso then you have access
[4/28/2013 12:24:58 AM] sonuyos: I did it from solusm
[4/28/2013 12:26:42 AM] Eddie Johnson: how many users do you have showing in your Solus Virtual Manager?
[4/28/2013 12:26:46 AM] Eddie Johnson: sorry i meant tos ay
[4/28/2013 12:26:54 AM] Eddie Johnson: how many virtual machines do you have displayed in your Solus Virtual Manager?
[4/28/2013 12:27:30 AM] sonuyos: On the server u r on..it has only 2
[4/28/2013 12:27:36 AM] Eddie Johnson: ok
[4/28/2013 12:27:54 AM] Eddie Johnson: http://www.iriehost.com/images/iriehost-solusvm-panel.jpg
[4/28/2013 12:28:05 AM] Eddie Johnson: there is a screenshot of Solus Virtual Manager
[4/28/2013 12:28:22 AM] Eddie Johnson: What does it display for disk information?
[4/28/2013 12:30:40 AM] Eddie Johnson: and What does it display for an Operating System? Is it CentOS ?
[4/28/2013 12:31:58 AM] Eddie Johnson: Are you there? I really need you to respond to me
[4/28/2013 12:34:50 AM] Eddie Johnson: OK well if your not going to talk to me
[4/28/2013 12:35:02 AM] Eddie Johnson: can you tell me the info so I can speak with your partner?
[4/28/2013 12:36:55 AM] Eddie Johnson: I see your testing the guest VM from 109.202.109.26
[4/28/2013 12:37:44 AM] Eddie Johnson: as well as your local IP 117.216.21.156
[4/28/2013 12:48:08 AM] Eddie Johnson: Just FYI - I don't ask for anything beyond simple access to a system from my hosts. When I discover that my hosts systems aren't working and I hae to report it, playing the ignore game with me isn't something I just sit back and tolerate.
[4/28/2013 12:49:25 AM] Eddie Johnson: If you don't know what your doing then that is fine, I will help you
[4/28/2013 12:56:31 AM] Eddie Johnson: .
[4/28/2013 12:57:13 AM] sonuyos: sry was out...
[4/28/2013 12:57:15 AM] sonuyos: jst came
[4/28/2013 12:57:19 AM] Eddie Johnson: ok
[4/28/2013 12:57:27 AM] sonuyos: its ubuntu
[4/28/2013 12:57:33 AM] sonuyos: brb....
[4/28/2013 12:57:40 AM] Eddie Johnson: ok
[4/28/2013 1:07:32 AM] Eddie Johnson: This isn't Ubuntu either by the way. I've already proven that. Let me know what your server's hard drive configuration is, if you don't know then do this:
[4/28/2013 1:07:43 AM] Eddie Johnson: 1. Click "Console" button displayed on this screenshot: http://www.iriehost.com/images/iriehost-solusvm-panel.jpg
[4/28/2013 1:08:14 AM] Eddie Johnson: 2. Enter in the command lsscsi and post the results of that command here.
[4/28/2013 1:08:21 AM] Eddie Johnson: 3. Enter in the command cat /proc/mdstat and post the results of that command here.
[4/28/2013 1:21:16 AM] Eddie Johnson: How much longer do I have to wait for this system to be useable? And I'm not going to be charged for these days right?
[4/28/2013 1:25:30 AM] Eddie Johnson: alright well
[4/28/2013 1:26:29 AM] Eddie Johnson: At this point I'm going to have to say we need to have a functional system by 12:00 your time. I'll give you one hour to fix this, I'll even help you if that is what it takes.
[4/28/2013 1:27:10 AM] Eddie Johnson: Otherwise we're going to terminate, unfortunately we have no choice as we have already lost three days trying to fix your mistakes up to this point :\
[4/28/2013 1:43:19 AM] sonuyos: just giv me more 48Hrs...if nt then terminate
[4/28/2013 1:44:28 AM] Eddie Johnson: I really can't sit around for 48 hours if your not going to tell me what is going on
[4/28/2013 1:45:15 AM] Eddie Johnson: The last 3 days have already been a huge impact on me, I lost a whole weekend sitting here trying to make something work that wasn't capable of being fixed
[4/28/2013 1:45:38 AM] sonuyos: if only u had told me yesterday...i could hav connected easily
[4/28/2013 1:45:39 AM] Eddie Johnson: listen I completely understand if your not fully aware of the host system but I am willing to help you
[4/28/2013 1:46:25 AM] sonuyos: i understand...listen i dont take care of servers....my guy/partner is offline...he will come online hopefully in nxt 1-2hr...and i will talk to him regardin the problem
[4/28/2013 1:46:37 AM] sonuyos: Problem is jst the diskread rite?
[4/28/2013 1:47:06 AM] Eddie Johnson: yes, and its a problem that I would be more understanding about if you could simply perform the steps I laid out with screenshot above
[4/28/2013 1:47:34 AM] Eddie Johnson: the information im asking for is not something that is "confidential", in fact it is the type of information that is normally displayed on hoster's sites
[4/28/2013 1:48:10 AM] Eddie Johnson: I just want to know if this VM is even being run from a RAID array
[4/28/2013 1:48:23 AM] Eddie Johnson: because right now it seems to just be running on a single very slow hard disk
[4/28/2013 1:49:09 AM] sonuyos: i understand the concern...
[4/28/2013 1:49:17 AM] sonuyos: but there is no console option
[4/28/2013 1:49:23 AM] sonuyos: thats y i want u to wait
[4/28/2013 1:49:54 AM] Eddie Johnson: OK, well then you can just tell me that rather than make me sit here
[4/28/2013 1:50:30 AM] sonuyos: i am out....and my stupid mobile is nt havin network,,,thats y all this problem
[4/28/2013 1:50:50 AM] Eddie Johnson: ok
[4/28/2013 1:51:52 AM] Eddie Johnson: well I'll be searching for a new host so I guess at this point if you can resolve the issue by the time I find another host then I won't terminate, but I do plan on finding someone else as quickly as possible at this point
[4/28/2013 1:53:46 AM] sonuyos: its Sunday, thats y its a bit slow here....
[4/28/2013 1:53:52 AM] sonuyos: even our DC is close (think)
[4/28/2013 1:54:22 AM] Eddie Johnson: I understand
[4/28/2013 1:54:50 AM] Eddie Johnson: I just need a very basic question to be answered which anyone who is selling hosting services should have readily available
[4/28/2013 1:55:03 AM] Eddie Johnson: The hard drive configuration of your server should not be something you have to ask someone about
[4/28/2013 1:55:34 AM] Eddie Johnson: So I'm sorry but the fact that the datacenter is closed on Sundays is irrelevant to the issue we have here unfortunately
[4/28/2013 1:56:45 AM] Eddie Johnson: If you look at any of the other hosting companies on wjunction you'll see right there in the posts usually "RAID 10" or whatever it is
[4/28/2013 1:57:09 AM] Eddie Johnson: If you can't give me a straight answer to such a simple question then I can't take a risk doing business with you
[4/28/2013 1:58:56 AM] sonuyos: Wait for 2hr .I will giv u my partbers detail he will answer everything to u....am just the person who sell seexboxes he sell servers
[4/28/2013 1:59:12 AM] Eddie Johnson: ok
[4/28/2013 2:00:24 AM] Eddie Johnson: Itll probably take me about that long before I find another host so chances are if he can resolve the issue quickly when he is able to speak with me then I'll continue
[4/28/2013 2:00:32 AM] Eddie Johnson: either way, I am already looking for someone else
[4/28/2013 2:11:33 AM] sonuyos: wats ur pass?
[4/28/2013 2:11:53 AM] Eddie Johnson: to what?
[4/28/2013 2:11:59 AM] sonuyos: root
[4/28/2013 2:12:55 AM] sonuyos: ?
[4/28/2013 2:13:26 AM] Eddie Johnson: resetting it right now, sorry its just very slow
[4/28/2013 2:13:37 AM] sonuyos: to wat pass?
[4/28/2013 2:15:23 AM] Eddie Johnson: root
Password123
[4/28/2013 2:18:36 AM] sonuyos: 123 or Password123
[4/28/2013 2:18:42 AM] Eddie Johnson: Password123
[4/28/2013 2:21:29 AM] sonuyos: i just got 94MB/s write speed in whole server
[4/28/2013 2:22:40 AM] Eddie Johnson: iostat -x 1
[4/28/2013 2:22:57 AM] Eddie Johnson: thats the result of simply running unrar on 1 archive
[4/28/2013 2:24:07 AM] Eddie Johnson: which by the way has been running now for about 1 hour (should take about 2 minutes)
[4/28/2013 2:24:43 AM] Eddie Johnson: Just curious as to where you got the 94MB/s from? Did you do internet speed test?
[4/28/2013 2:35:46 AM] sonuyos: No disk read on the server
[4/28/2013 2:36:06 AM] Eddie Johnson: with what command?
because the last time I ran it it was around 750Kbps
[4/28/2013 2:37:12 AM] Eddie Johnson: ok i see
[4/28/2013 2:37:15 AM] Eddie Johnson: you ran dd
[4/28/2013 2:37:50 AM] sonuyos: .m sayin from server
[4/28/2013 2:38:45 AM] Eddie Johnson: well i see you ran a test on the Guest VM with dd
[4/28/2013 2:38:48 AM] Eddie Johnson: hdparm -Tt /dev/sda
[4/28/2013 2:39:00 AM] Eddie Johnson: thats a more efficient way to test disk I/O
[4/28/2013 2:39:07 AM] Eddie Johnson: wait, you said 94MB/s on the server?
[4/28/2013 2:39:16 AM] Eddie Johnson: were you talking the guest vm or the host?
[4/28/2013 2:39:29 AM] sonuyos: 5mins
[4/28/2013 2:39:35 AM] sonuyos: Rebooti ur vps
[4/28/2013 2:48:15 AM] sonuyos: Check nw pls
[4/28/2013 2:48:58 AM] Eddie Johnson: lol
[4/28/2013 2:49:03 AM] Eddie Johnson: root@seed:~# lsscsi
[1:0:0:0] cd/dvd QEMU QEMU DVD-ROM 0.12 /dev/sr0
[4/28/2013 2:49:15 AM] Eddie Johnson: oic
[4/28/2013 2:49:23 AM] Eddie Johnson: you changed the way it was moutned
[4/28/2013 2:49:58 AM] Eddie Johnson: its better than before but still pretty slow, running a few tests to see
[4/28/2013 2:52:27 AM] Eddie Johnson: yea
[4/28/2013 2:52:31 AM] Eddie Johnson: it got 7MB/sec that time
[4/28/2013 2:52:45 AM] Eddie Johnson: in comparison on another similar ubuntu system I'm seeing 72MB/sec
[4/28/2013 2:54:13 AM] sonuyos: nw?
[4/28/2013 2:54:25 AM] Eddie Johnson: root@seed:~# hdparm -Tt /dev/vda1

/dev/vda1:
Timing cached reads: 11624 MB in 2.00 seconds = 5815.65 MB/sec
Timing buffered disk reads: 40 MB in 3.08 seconds = 13.00 MB/sec
[4/28/2013 2:54:36 AM] Eddie Johnson: same command run on another server:
[4/28/2013 2:54:40 AM] sonuyos: change pass bck
[4/28/2013 2:54:50 AM] Eddie Johnson: root@vps:/share/# hdparm -Tt /dev/sda1

/dev/sda1:
Timing cached reads: 19836 MB in 2.00 seconds = 9926.05 MB/sec
Timing buffered disk reads: 218 MB in 3.02 seconds = 72.10 MB/sec
[4/28/2013 2:55:08 AM] Eddie Johnson: ok, its back to Password123
[4/28/2013 2:55:23 AM] Eddie Johnson: that was quicker this time :)
[4/28/2013 2:56:08 AM] Eddie Johnson: its at least functional right now where it wasn't before. my concern however is once i start up some processes that its gonna hard lock righta way
[4/28/2013 3:09:16 AM] Eddie Johnson: yeah, like jdownloader just took a solid 10 minutes to open up
[4/28/2013 3:11:48 AM] sonuyos: now?
[4/28/2013 3:12:04 AM] Eddie Johnson: i just did a killall -9 java
[4/28/2013 3:12:05 AM] Eddie Johnson: let me reopen it
[4/28/2013 3:12:32 AM] Eddie Johnson: lol, ok so my remote connection just dropped
[4/28/2013 3:14:04 AM] Eddie Johnson: its trying to reconnect now, never seen it take this long b4
[4/28/2013 3:14:29 AM] sonuyos: hmm
[4/28/2013 3:14:45 AM] Eddie Johnson: there we go, its connecting, but very slowly
[4/28/2013 3:16:09 AM] Eddie Johnson: still loading
[4/28/2013 3:16:21 AM] Eddie Johnson: this is still not viable for us to use right now
[4/28/2013 3:16:48 AM] Eddie Johnson: what type of hard disk array is this VM's virtual hard disk stored on?
[4/28/2013 3:18:02 AM] sonuyos: need to reboot whole server
[4/28/2013 3:18:09 AM] Eddie Johnson: because that seems to be the root of the issue here. I mean CPU and memory are very low in usage
[4/28/2013 3:18:29 AM] Eddie Johnson: go ahead, this VM isn't doing anything anyways :)
[4/28/2013 3:36:48 AM] Eddie Johnson: now im getting about 120MB/sec
[4/28/2013 3:37:00 AM] Eddie Johnson: which is what we need
[4/28/2013 3:37:11 AM] Eddie Johnson: let me run a few things to see if we're out of the woods on this
[4/28/2013 3:37:12 AM] sonuyos: so all good nw?
[4/28/2013 4:03:18 AM] sonuyos: everythin runin fine?
[4/28/2013 4:03:31 AM] Eddie Johnson: so far so good
[4/28/2013 4:04:04 AM] Eddie Johnson: seems to be much better, not going to say we're all set until I can really open the floodgates which im almost ready to do
[4/28/2013 4:04:20 AM] sonuyos: :O
[4/28/2013 4:04:28 AM] Eddie Johnson: just curious as to what changes were made? I see theres no /dev/sda1 and its /dev/vda1 which is what i normally see on vps systems
[4/28/2013 4:05:07 AM] sonuyos: hehe...
[4/28/2013 4:05:10 AM] sonuyos: let it go
[4/28/2013 4:35:06 AM] Eddie Johnson: so far so good I have to say at this point I think this has been resolved
[4/28/2013 4:36:59 AM] sonuyos: the problem was with ubuntu
[4/28/2013 4:37:04 AM] sonuyos: fucked my brain
[4/28/2013 4:37:13 AM] sonuyos: so small
[4/28/2013 4:37:25 AM] Eddie Johnson: just curious as to what it was exactly
[4/28/2013 4:37:29 AM] sonuyos: was kept on IDE instead of vitrio
[4/28/2013 4:38:00 AM] Eddie Johnson: ok so its paravirtualized now
[4/28/2013 4:38:28 AM] Eddie Johnson: I personally use ACHI SATA (not sure if thats an option for you)
[4/28/2013 4:38:36 AM] Eddie Johnson: but I run virtualbox for my hypervisor
[4/28/2013 4:38:50 AM] Eddie Johnson: KVM is just as good as vbox though
[4/28/2013 4:39:34 AM] Eddie Johnson: In my last company we had a 25 Petabyte Storage cloud that held ~1,000,000 VirtualBox VMs
[4/28/2013 4:39:54 AM] Eddie Johnson: and we had kickced around switching to KVM at one point, but in the end we didn't only because we didn't see any advantages in changing since they were about equal
[4/28/2013 5:29:12 AM] sonuyos: Ohh
[4/28/2013 7:53:26 AM] Eddie Johnson: server is suddenly not responding to pings
[4/28/2013 7:53:50 AM] Eddie Johnson: I really do not want to hear that it was shut off either
[4/28/2013 4:52:59 PM] Eddie Johnson: Still waiting to hear why the VM was rebooted on me earlier today
[4/28/2013 4:53:09 PM] Eddie Johnson: also this thing can't upload at any useable speed
[4/28/2013 4:53:22 PM] Eddie Johnson: so really man, this thing isn't functional for me
[4/28/2013 5:03:54 PM] Eddie Johnson: I really hope this VM doesn't have vitrio-net NIC configured
[4/28/2013 5:04:26 PM] Eddie Johnson: If you can't fix this then I guess I'm going to go back to finding someone else
[4/28/2013 5:04:35 PM] Eddie Johnson: so reply if you think you can have it fixed
[4/28/2013 5:04:48 PM] Eddie Johnson: if you do before I find another hosting service then you can save the sale
[4/29/2013 12:18:11 PM] sonuyos: i gav u a id rite
[4/29/2013 1:28:30 PM] Eddie Johnson: Yes, sent him a message a few moments ago, thank you
[4/29/2013 9:56:07 PM] Eddie Johnson: uploading at 580k
[4/29/2013 9:56:10 PM] Eddie Johnson: not cool
[4/30/2013 4:11:06 AM] *** Eddie Johnson blocked sonuyos ***
[4/30/2013 5:46:39 PM] Eddie Johnson: why did you think it would be ok to sell me a server to transfer 50TB a month when it is only possible to send 300GB in 5 days?
[4/30/2013 5:47:06 PM] Eddie Johnson: Did you think I'd let you get away with scamming me?
[4/30/2013 9:57:48 PM] sonuyos: You want refund?
[4/30/2013 9:58:39 PM] Eddie Johnson: yeah, to be honest you've been dicking me around too long, I can't put up with any more of your bullshit. I advise you to not try to pull this shit in the future
[4/30/2013 10:01:39 PM] sonuyos: You will get it within next 24 to 48hrs
[4/30/2013 10:04:07 PM] *** Eddie Johnson blocked sonuyos ***
 
Last edited:
SNTHostings.com

after reading thru the skype chat logs, I full beleive that SnTHostings are scamming people with selling VMs.
Eddie Johnson fully deserves a refund for the trouble you put him thru Sonuyos. Clearly your intentions were to waste his time until the first 72 hours ran out, technically nulling the refund. I do not see how you have stayed in business this long, clearly neitherr you nor your partner know waht you are doing.
 
Dredd said:
after reading thru the skype chat logs, I full beleive that SnTHostings are scamming people with selling VMs.
Eddie Johnson fully deserves a refund for the trouble you put him thru Sonuyos. Clearly your intentions were to waste his time until the first 72 hours ran out, technically nulling the refund. I do not see how you have stayed in business this long, clearly neitherr you nor your partner know waht you are doing.
Click to expand...

1st - I gave him extra 72hrs for the problem after being fixed

2nd - VPS was fully functional

here is the proof

840XeBoBfe.png

848qJ1iPBR.png

3003109e96f3f764c4e9bed77.png

e770a04fbca142c4a4e9e86.png


If the server is fine then y shud i refund and plus even on my TOS its given that NO REFUND for CUSTOMIZED VPS

then wats the point of refundim?

__________________
Added after 15 minutes:

And half of the chat was not posted only, i have already stated that NO REFUND will be processed on CUSTOMIZED VPS but still i tried to refund

but there was no problem after that day so y shud i return him the money?? even i had to pay money ahead and as for oversold i gt only 5$ in this transaction after all the fees and price been deducted so pls dont giv me that shit

here is the left over chat

[4/25/2013 5:20:00 PM] File Guide: Hi sonuyos! Ed here, interested in the VPS
[4/25/2013 5:20:34 PM] sonuyos: sonuyos has shared contact details with File Guide.
[4/25/2013 5:39:17 PM] File Guide: So what were you thinking for a price?
[4/25/2013 5:39:26 PM] File Guide: Or did you have other questions?
[4/25/2013 5:39:49 PM] sonuyos: wat speed u need
[4/25/2013 5:39:55 PM] sonuyos: and pls giv me full specification
[4/25/2013 5:39:58 PM] sonuyos: i will provide u VPS
[4/25/2013 5:40:26 PM] File Guide: you mentioned 50TB bandwidth usage per mo
[4/25/2013 5:40:35 PM] sonuyos: yea
[4/25/2013 5:41:54 PM] File Guide: So what are we thinkin?
[4/25/2013 5:44:39 PM] sonuyos: i need full specification/requirement
[4/25/2013 5:44:41 PM] sonuyos: for ur VPS
[4/25/2013 5:48:41 PM] File Guide: k
[4/25/2013 5:48:55 PM] File Guide: What hypervisor do you use?
[4/25/2013 5:50:29 PM] sonuyos: KVM
[4/25/2013 5:51:04 PM] File Guide: 500GB HDD, 4GB RAM, 4 CPU cores, 12MB video RAM, on a Shared Gigabit connection with 50TB/mo usage cap
[4/25/2013 5:51:39 PM] File Guide: KVM is good, I'm amazed so many hosts still try to sell paravirtualized garbage like OpenVZ :) OpenVZ=deal breaker for me. KVM or VirtualBox are the best out there
[4/25/2013 5:53:54 PM] sonuyos: hehe
[4/25/2013 5:54:39 PM] sonuyos: hardware virtualization
only
we don't offer openvz with overload
[4/25/2013 5:54:49 PM] sonuyos: NL will do?
[4/25/2013 5:55:01 PM] sonuyos: and 4 core shared or dedicated?
[4/25/2013 5:55:27 PM] File Guide: shared is fine
[4/25/2013 5:55:30 PM] File Guide: i only do thumbnailing on it
[4/25/2013 5:55:51 PM] File Guide: my encoding is done elsewhere so im not a huge hog on cpu, even less usage of memory
[4/25/2013 5:56:03 PM] File Guide: NL is good too
[4/25/2013 5:58:35 PM] sonuyos: 70$/mo
[4/25/2013 5:59:33 PM] File Guide: sold
[4/25/2013 5:59:35 PM] File Guide: :)
[4/25/2013 5:59:40 PM] File Guide: paypal cool?
[4/25/2013 5:59:46 PM] sonuyos: awesome ye :)
[4/25/2013 6:00:17 PM] File Guide: You can bill me on a recurring basis if you'd like, xxxx@xxx.com
[4/25/2013 6:00:23 PM] sonuyos: dude one more thing...i m givin u the required specification...so there wont b any cancelation
[4/25/2013 6:01:08 PM] File Guide: yeah, as long as this machine isn't shut down on me there won't be any cancellation :)
[4/25/2013 6:03:05 PM] sonuyos: we gt our own rack
[4/25/2013 6:03:08 PM] sonuyos: so no such problem
[4/25/2013 6:03:41 PM] File Guide: cool
[4/25/2013 6:03:45 PM] File Guide: i have one too @ balticservers
[4/25/2013 6:03:50 PM] File Guide: but their bandwidth is pricey
[4/25/2013 6:04:06 PM] File Guide: I built a 12 TB ZFS RAID-Z storage pool on it and use it for private storage
[4/25/2013 6:04:33 PM] sonuyos: well u hav 50TB BW...so no problem
[4/25/2013 6:04:39 PM] sonuyos: u can extend later if need
[4/25/2013 6:05:05 PM] File Guide: awesome
[4/25/2013 6:05:23 PM] sonuyos: for specific $ :P
[4/25/2013 6:05:54 PM] sonuyos: u need KVM?
[4/25/2013 6:06:01 PM] File Guide: you mean ipKVM?
[4/25/2013 6:06:16 PM] sonuyos: VNC
[4/25/2013 6:06:22 PM] File Guide: I can set all that up on my own
[4/25/2013 6:06:36 PM] File Guide: all i need is ubuntu 12.04lts 64bit server installed with openssh
[4/25/2013 6:06:43 PM] File Guide: and eth0 turned up with a public IP
[4/25/2013 6:06:47 PM] File Guide: and I'll take it from there :)
[4/25/2013 6:07:49 PM] sonuyos: reg here - http://billing.snthostings.com
[4/25/2013 6:10:38 PM] File Guide: done
[4/25/2013 6:21:45 PM] sonuyos: http://billing.snthostings.com/cart.php?a=add&pid=21
[4/25/2013 6:26:58 PM] sonuyos: FileGuide REMOVED
[4/25/2013 6:27:07 PM] File Guide: yup
[4/25/2013 6:27:21 PM] sonuyos: k
[4/25/2013 6:27:26 PM] sonuyos: 24hrs MAX
[4/25/2013 6:27:40 PM] File Guide: kk
[4/25/2013 6:27:49 PM] File Guide: i appreciate it
[4/25/2013 7:17:10 PM] sonuyos: seed.snthostings.com (109.202.109.20)
[4/25/2013 7:19:25 PM] sonuyos: root
[4/25/2013 7:19:29 PM] sonuyos: fileguide
[4/26/2013 8:58:56 AM] File Guide: Sorry to bother you, you said "24hrs MAX" about 12 hours ago but I'm just wondering if you could provide a rough ETA just so I can plan out whether or not will need to set aside time for me to configure the machine this evening :)
[4/26/2013 9:00:34 AM] sonuyos: i already gav u the details :P
[4/26/2013 9:02:11 AM] File Guide: awesome! I'll connect in a few minutes
[4/26/2013 9:02:39 AM] File Guide: crap yes you did, sorry i just saw it now
[4/26/2013 9:06:38 AM] sonuyos: haha
[4/26/2013 9:06:49 AM] File Guide: when did you send that to me?
[4/26/2013 9:06:51 AM] File Guide: like 12 hours ago?
[4/26/2013 9:07:02 AM] File Guide: if so I need to get my eyes checked :)
[4/26/2013 9:28:42 AM] File Guide: username: root
[4/26/2013 9:28:44 AM] File Guide: password: fileguide
[4/26/2013 9:28:47 AM] File Guide: right?
[4/26/2013 9:31:24 AM] File Guide: because thats not working
[4/26/2013 9:36:59 AM] File Guide: Are you there?
[4/26/2013 9:41:43 AM] File Guide: I've tried all possible variable combinations of the credentials you sent me in addition to the ones I used to create accounts on ur site
[4/26/2013 9:41:46 AM] File Guide: all not working.....
[4/26/2013 9:45:12 AM] File Guide: seems like 109.202.109.20 has a webserver on it?
[4/26/2013 9:45:14 AM] File Guide: not sure what that is there fore
[4/26/2013 9:45:23 AM] File Guide: Did you give me the correct IP?
[4/26/2013 9:45:48 AM] File Guide: because seed.snthostings.com doesn't even resolve to anything
[4/26/2013 10:00:15 AM] File Guide: ...
[4/26/2013 10:31:23 AM] File Guide: .
[4/26/2013 10:39:44 AM] File Guide: please respond to the tickets or my email Ed@FileGuide.org
[4/26/2013 11:29:08 AM] File Guide: still not working
[4/26/2013 12:07:28 PM] sonuyos: HI
[4/26/2013 1:16:53 PM] File Guide: still completely dead in the water here man
[4/26/2013 1:17:48 PM] sonuyos: Well u need to install all software's like Apache and all for webserving....wt IP u login in?
[4/26/2013 1:18:05 PM] File Guide: [Thursday, April 25, 2013 7:17 PM] sonuyos:

<<< seed.snthostings.com (109.202.109.20)
root
fileguide
[4/26/2013 1:18:33 PM] File Guide: like I said last night, I just need Ubuntu 12.04LTS Server 64bit installed with SSH and I will take it from there
[4/26/2013 1:18:39 PM] sonuyos: O.o. ..hold on a min
[4/26/2013 1:19:31 PM] sonuyos: Try this
[4/26/2013 1:19:47 PM] sonuyos: 109.202.109.19
[4/26/2013 1:19:54 PM] sonuyos: With SSH
[4/26/2013 1:19:59 PM] File Guide: ok
[4/26/2013 1:20:18 PM] File Guide: so is that a static public IP in bridged mode?
because I thought the IP was 109.202.109.20 and I already configured a buncha DNS settings
[4/26/2013 1:21:01 PM] sonuyos: There is a big misunderstanding...it seems 2 or 3 server interchanged IP :O
[4/26/2013 1:21:10 PM] sonuyos: Try login in with SSH
[4/26/2013 1:21:24 PM] File Guide: I'm SSH'd in
[4/26/2013 1:21:25 PM] File Guide: but
[4/26/2013 1:21:33 PM] File Guide: what is the IP that I will have?
[4/26/2013 1:21:48 PM] File Guide: I can't play musical DHCP games
[4/26/2013 1:21:50 PM] sonuyos: For nw try 19
[4/26/2013 1:22:27 PM] File Guide: for now, what does that mean?
[4/26/2013 1:23:12 PM] sonuyos: Actually I need to recheck configuration....if u can login then no need...or else...I have to reforms
[4/26/2013 1:23:21 PM] sonuyos: Reformat
[4/26/2013 1:23:37 PM] File Guide: hmmm ok?
[4/26/2013 1:23:40 PM] File Guide: i am logged in
[4/26/2013 1:23:51 PM] File Guide: but im a little nervous now
[4/26/2013 1:23:54 PM] File Guide: is this a static IP?
[4/26/2013 1:23:55 PM] sonuyos: U can login at 20 too?
[4/26/2013 1:23:58 PM] File Guide: 19
[4/26/2013 1:24:12 PM] sonuyos: It is static
[4/26/2013 1:24:19 PM] sonuyos: Can u login at 20?
[4/26/2013 1:24:28 PM] File Guide: 19 works 20 doesnt
[4/26/2013 1:24:39 PM] sonuyos: Thank God :)
[4/26/2013 1:24:47 PM] sonuyos: Saved me a lot of trouble
[4/26/2013 1:24:51 PM] File Guide: k
[4/26/2013 1:25:05 PM] File Guide: alright well then as long as this is static then I'll just make a few DNS changes in my systems
[4/26/2013 1:25:17 PM] sonuyos: Sure....
[4/26/2013 1:25:18 PM] File Guide: and ill start installing stuff
[4/26/2013 1:25:29 PM] sonuyos: Will keep an eye OJ the server too
 
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SNTHostings.com speedtests

The screenshots sonuyos displays are of the read/write speeds of the local disk which aren't applicable to the issue here, this is proof that Sonuyos doesn't know what he is doing and is really just a scam host.

The one screenshot that pertains to this shows 5MBps transfer, which is 40Mbps transfer. these speeds will yield about 12.5TB a month transfer, far less than the 50TB a month speeds in which the VPS was sold for being capable of doing

Clearly a scam host, avoid at all costs.

Just the simple fact that he promised a refund in a PM but escalated the dispute to a claim with PayPal shows he has no professional integrity. I hate scum bag scam hosts like Sonuyos.

Sonuyos, you screwed up from the beginning from reading your chat with Fileguide. You never had the right machine installed plus never gave him the correct login information. The only way to save face with this posting is to bite the bullet and give him a refund. Remember you are providing a service that was never fulfilled to begin with. He deserves the refund at the minimum.
 
Last edited:
Dredd said:
The screenshots sonuyos displays are of the read/write speeds of the local disk which aren't applicable to the issue here, this is proof that Sonuyos doesn't know what he is doing and is really just a scam host.

The one screenshot that pertains to this shows 5MBps transfer, which is 40Mbps transfer. these speeds will yield about 12.5TB a month transfer, far less than the 50TB a month speeds in which the VPS was sold for being capable of doing

Clearly a scam host, avoid at all costs.

Just the simple fact that he promised a refund in a PM but escalated the dispute to a claim with PayPal shows he has no professional integrity. I hate scum bag scam hosts like Sonuyos.

Sonuyos, you screwed up from the beginning from reading your chat with Fileguide. You never had the right machine installed plus never gave him the correct login information. The only way to save face with this posting is to bite the bullet and give him a refund. Remember you are providing a service that was never fulfilled to begin with. He deserves the refund at the minimum.
Click to expand...

what rubbish the server is downloadin from 20mb/s+ speed even if the server is givin 20mb/s then it will easily cover 50tb over a month and i nvr promised 50TB cover speed i said it is monthly cap....and even after all this shit i gave him 3 days that also for the time he lost for not contactin me...not my fault...so NO FUCKING REFUND...Let PAYPAL decide now
 
20 Mbps equals 6.4TB over the course of a month, 1/8th of the amount of traffic in which you sold your VPS to Eddie Johnson.

According to the Skype logs he was working with you right from the get-go to try and get this to work which was very nice of him, ecspecially since you were unable to answer basic technical questions like what RAID level the VM's hypervisor hosts the VMs on.

Your attitude is very unprofessional and the demeanor your exhibiting simply backs up Eddie Johnson's case that you are in fact a scam host.
 
Dredd said:
20 Mbps equals 6.4TB over the course of a month, 1/8th of the amount of traffic in which you sold your VPS to Eddie Johnson.

According to the Skype logs he was working with you right from the get-go to try and get this to work which was very nice of him, ecspecially since you were unable to answer basic technical questions like what RAID level the VM's hypervisor hosts the VMs on.

Your attitude is very unprofessional and the demeanor your exhibiting simply backs up Eddie Johnson's case that you are in fact a scam host.
Click to expand...

Are u kiddin me??

its not 20 MBPS its 20MB/s of download speed wich will easily giv 50TB/mo -_-
 
us location allowed warez link lol that no sense, just carefull with this host i fill this indication scam host
i think that warez link allowed you make self the rule not from your datacenter
 
Sonuyos is a SCAM HOST

Definitely a scam host. Doesn't even know the difference between MBps and Mbps, bits & Bytes are the most basic level of understanding of IT.

This guy ripped me off $70, boycott this host and host-palace.com! They are scumbags and scam artists. I'm currently checking reverse DNS on their IP ranges to warn their current victims.

__________________
Added after 26 minutes:

Do not send any money to this scam host:

Paypal:
Mahavir Jain
payment@snthostings.com

__________________
Added after 5 Days 12 Hours:

Sonuyos clearly offers me a refund via Skype. Days later when I open up a PayPal Resolution Dispute (after it became clear the refund would never come) he escalated it!!!

Of course he won the PayPal Resolution Dispute case because PayPal always selects the Seller as the winner when dealing with "virtual items"

2rfKj7N.png


Sonuyos is a scumbag and an example of one of the lowest forms of life. Don't waste your time with SCAM HOSTS like Sonuyos, SnTHostings.com, & Host-Palace.com
 
Last edited:
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