LumFile.com - Official Support Thread

Speed Upload to LumFile.com

  • > 100Mb

    Votes: 113 38.4%
  • 50 - 100Mb

    Votes: 23 7.8%
  • 11 - 49Mb

    Votes: 45 15.3%
  • 1 - 10Mb

    Votes: 113 38.4%

  • Total voters
    294
Status
Not open for further replies.
Help for stopping recurring payment

Hi everyone,

I'm posting here because i'm afraid I have a problem of recurring payment with Lumfile.

On january 1st I subscribed for a 30 days premium account for 12,99$
But I haven't read that 30 days is a recurrent payment and my bank account was debited again for another 30 days the next month.

How to stop that ? I wrote them several times, created a ticket at "Help Topic: Billing" and no answer after 4 days.

What can I do ?
Thanks for you help
 
And what about me....?
http://www.wjunction.com/1758690-post4766.htm

I need to know the answer ! Don't skip my post.

That 2 website sales clearly not from other affiliate link that posting in my site, sales goes to them and i only got % website sales like you said in PM, that's impossible, only me posting in my site. That website sales and not matching download bonus points happened because there's premium sales.

I'm waiting make sense explanation since 3rd February 2013.

And when will you solve this problem....???? I saw your ID status and you have online Today.

And this is getting worse :
05 February 2013 server time 20:08:46 Download Bonus Point : 20425



06 February 2013 server time 10:44:39 Download Bonus Point : 20425


And the funny thing with no added Download Bonus Points, no sales credit in Reports while we know download bonus point not added if you getting sales :



Please fix this problem today. I already told you if there's problem in My ID script configuration( 2xx ), and those screenshot and that website sales but no sales credit are proof. It's not affect all your affiliates ID, but some have that bad configuration. Please fix this.

The way you skip giving explanation is make me more believe if this problem is real ! If i'm wrong then please give make sense explanation, not only skip like this never happened. I'm waiting since 03 February 2013 but haven't receive any make sense explanation or fix in my stats.
 
Last edited:
Hi everyone,

I'm posting here because i'm afraid I have a problem of recurring payment with Lumfile.

On january 1st I subscribed for a 30 days premium account for 12,99$
But I haven't read that 30 days is a recurrent payment and my bank account was debited again for another 30 days the next month.

How to stop that ? I wrote them several times, created a ticket at "Help Topic: Billing" and no answer after 4 days.

What can I do ?
Thanks for you help
Go to My Account and you will see button Cancel Subscription, click on it and press OK if you really want cancel it. If you not see that, no worry, your credit card never charge anything.

06 February 2013 server time 10:44:39 Download Bonus Point : 20425


And the funny thing with no added Download Bonus Points, no sales credit in Reports while we know download bonus point not added if you getting sales :
It updated each 24 hours. If not, please PM me for check. Include your lumfile account.
 
It updated each 24 hours. If not, please PM me for check. Include your lumfile account.

How many times i need to PM you my Lumfile account....? But no satisfaction answer and solution.

It updated each 24 hours.
Really...? Then see this post :
http://www.wjunction.com/1758690-post4766.htm
See download points on 1st February 2013 = 19391.

You can try added all downloads from 2 February - today, if it updates every 24 hours then you can't see no matching update at all, and i know you know the reason, that's because there's sales.
So if you can give matching calculation, please explain to me.

And you didn't give satisfaction answer for why only 2 website sales counted on 3rd February 2013 but without sales credit to my account. You only said in PM : That's because other affiliate posting in your site, so sales go to them and i only get % website sales, while it's only me posting in my site, so your answer 100 % not make sense, and till today you never reply my PM again for give better explanation !

And the reason why Download Points Bonus not matching is related to this case. it's not matching because on that days i have sales, and your system not counted download bonus points again when sales happened.
You can use 5000 points to upgrade your own account for 1 month period.

You can accumulate points only when you don't get any sales within a particular day. The total download counts will be converted to points for that day. For example: You got only 500 downloads but no sale yesterday, then you have earned 500 points for yesterday.
I think i already showed my patience and co-operation here, now i need solution for this.
 
Last edited:
How many times i need to PM you my Lumfile account....? But no satisfaction answer and solution.
We have many aff, we can't remember username anyone.
Btw, download point not affect by sales count. It only update point download each day for you. I think it have timeout by big user loop :)

__________________
Added after 4 minutes:

lumzechai i pm two time plz solve my problem

Lum , Check my PM

Thanks
Sure, today.
 
Last edited:
We have many aff, we can't remember username anyone.
Btw, download point not affect by sales count. It only update point download each day for you. I think it have timeout by big user loop :)

Another different answer from previous statement :heiligenschein:

You can use 5000 points to upgrade your own account for 1 month period.

You can accumulate points only when you don't get any sales within a particular day. The total download counts will be converted to points for that day. For example: You got only 500 downloads but no sale yesterday, then you have earned 500 points for yesterday.
Everyone can see from screenshot i posted that there's something wrong when you calculated ( whatever statement you used, those never be matching...lol ) , but again you give different answer...and we MUST Accept that.

If i sent you PM again for this and unsolved 3rd February 2013 website sales issue, will i get solution today or do i have post again...? Then you will reply same answer : PM me your lumfile user ID again...? Always like that ! I've been waiting 4 days now but you haven't reply my last PM, so why don't you check your PM too...? You asked me my id and my website name, i already reply you, and still waiting your reply. if you think your last PM answer : That sales goes to other affiliates that posted in your site while you only get % website sales is enough and acceptable, then you are wrong. I need more make sense explanation because it's only me that posted in my site !

And FYI this one haven't get satisfaction answer too from you :
http://www.wjunction.com/1751689-post4573.htm

December till early January 2013 i still get sales from that place. then started 2nd week of January 2013 till today no sales again from that place, while more than 200 - 300 links only posted by me on that place because that place won't allowed same clips posting again using different host. But again you said : There's Nothing Wrong and strange With that ! While i always see something fromlogic side, 2 months you got sales from that place then suddenly no sales, certainly something wrong.
 
Last edited:
Lum what about this
T1Lphh.bmp


the user upgrade account to premium but i did not get any $$. also today under my account 9 people register but got only 1 sale. sales stats are going too bad
 
@wild_west If you look under View My refferals all users who bought premium will show 0$
5112a481ef0b8yMGA87.png

Under View my refferals you will see $xx only if that user posts files and earn himself money (you will earn 10% from him)
Like this refferal:
5112a54b9eb22dfNFuK.png

If you want to see if your refferal (in your case Directorscout18) bought premium from you link go to:
My Account-> Reports and click Like This:
5112a734be397aUXSek.png

It will show you something like this:
5112a80f6f03aQ9MEhW.png

If he Bought from your link will appear , if he bought from someone else link will not appear !!
If he appear money is in your account ballance :)
 
Spox with so many goods and 1 sale per day is far away from good i think :PpPpP. If you talk for rebils yes i`m agree it`s good :)
Sometimes just 1 sale can bring better result than if you get 5 or 6 sales! ;)
And for me, does not matter the number of sales, but the amount which was generated for them! :-=
Spox yes i`m agree but sometimes not everytime :P i`m glad you are happy with results...
Seems sometimes means everytime now for me!!!

Second lifetime sale...!

report.jpg


Hope for more sometimes like that... for many times!!!! :dan:
 
Last edited:
Status
Not open for further replies.
Back
Top