Thanks for responding Glenn but hmmmm, the whole situation doesn't stand up though. I cannot understand how my vps alone can have a 'network issue' considering you are using a visualization technology. I don't really want to comment on that. Point is to get things done.
Anyways, here is a break-down of what happened:
1. I got suspension email saying there's a network issue with my VPS and to contact support to resolve the issue.
2. I opened the ticket as requested - NOTE:
If you don't open the ticket they might neither even look into the issue nor give you details about the situation and your vps will remain offline for hours.
3. I got response saying they will have to recreate my vps from zero. I replied back saying whether my data is safe and ok to recreate.
4. I got response back saying whether i need a backup before? I replied: If they can RESTORE the server as is (with cpanel which i installed, etc), then to restore, since i didn't need a DATA back.
5. They finally formatted the vps, (i presume they couldn't restore) and the system sent the new details via email.
Bottom line:
i) KS should
REALLY improve their customer service and to stop that 'attitude' they got and to be respectful to customers (if they want customers to return the favour). Glenn seem to be OK, others =
.
You reap what you sow. Currently, i would rank their support to be "Below Average".
ii) The owner of KS should get support people who can work on shift (so when someone is sleeping, another can handle things) - else it will cause very long delay in support as others experienced.
iii) I believe KS servers might be ok for
personal use. If you are a webmaster and use your server 24/7 (NOT talking about private RL/sborg), i'll recommend you to have a backup VPS 'just in case'.
I got 2 problems with them within the past 2 months, price is reasonable as the above user mentioned. I will give them a try for another month (3rd month). If things turn bad again, am switching. If things goes the right away, i'll certainly give a thumbs up on this thread.
Now i gotta configure my VPS and get my site online :S - I would like to avoid to do that every month lol..
Thanks for having recreated my vps and have a nice day!