FileVice.com - Official support thread

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you don't pay 2 times for week? last weeks i recived 2 payments ... in wmz
We did early payments last week because of the server outage , and to compensate our user for the download loss . Minimum payout is $20. We pay weekly, every Tuesday for the previous Monday to Sunday. To receive your payout on Tuesday make sure it is requested well before .
 
Remote upload ... Error: File download failed:503 Service Temporarily Unavailable



????????????
I would suggest the following basic trouble shooting steps and see if it could help , some advance uploader are familiar with the below, and they do refer to it in many cases :

1. Make sure you are not using proxies
2. check if the IP address is not hidden
3. check the file extension , and if filevice does support the upload of this file
4. Try to upload smaller size file and see if the issue still exist
5. Check your internet connection , and if you ISP are having issues with their system
6. Check if firewall or antivirus is blocking the connection
7. What country you are accessing the server from? So we can investigate if that country is blocked by our server form some reason .
8. Check the other site you are grabbing files from , the sending server could be overloaded , It’s hard to tell since it's not a server , and we don’t have control over.
9. test a RU from another website, so you can troubleshoot if the slowness is caused by the sending server
 
@ filevice

You can download files up to 500 MB as a guest.
Please register for free to download this file.

pls increase it to 1GB or atleast 800MB
We are planning in doing it in the future . It will require more servers and more technical work , and that does take time . Thanks
 
payout for all the users for this week is done . what payout are you inquiring about ? if you submitted your payment after the 6 Feb , then you will be paid on 13th Feb . Please check the site payout system .

2013-02-01$26.45PENDING
I requested mine long before.
 
2013-02-01$26.45PENDING
I requested mine long before.
You have been emailed to contact support 3 days ago. Please contact our support to speed up the process of your payment

Remote upload today : Upload speed:5 KB/Sec :facepalm::facepalm:
Try a remote upload from a different source site/server (this will confirm if the issue is related to the original source server). The source server could have resource limits slowing the speed, be overloaded or there could be a number of different factors affecting their performance.
1.What country they are accessing the server from? So we can investigate if that country is blocked by our server.
2.Check the other site you are grabbing files from , the sending server could be overloaded , It’s hard to tell since it's not a server , and we don’t have control over.
3.test a RU from another website, so you can troubleshoot if the slowness is caused by the sending server

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Added after 1 3 minutes:

Are there any download limits for premium users? If yes, what limits?

I need it for my comparison: http://www.wjunction.com/102-file-host-discussion/165362-download-limit-overview-file-hosts.html
it is set to unlimited file downloads for premium users . Thanks
 
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I searched the email you talk about, they didn't send me anything. I already contacted support, not really helping actually.
pls PM your user name and issue to me and i will look up now for you and PM you the answer ASAP

I searched the email you talk about, they didn't send me anything. I already contacted support, not really helping actually.
I saw that you already got a reply from our support with regard to your case . and they did respond to your tickets .
 
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