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Hallo admin filemoon, I want to ask about my acount, I have been waiting for 1 week after withdraw my money in filemoon, but my money has not entered into my wallet, can u help me please, is there something wrong in my acount? Thanks a lot

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From me
 
Hallo admin filemoon, I want to ask about my acount, I have been waiting for 1 week after withdraw my money in filemoon, but my money has not entered into my wallet, can u help me please, is there something wrong in my acount? Thanks a lot

Best regard
From me

Hello,

Please decide where we should continue the conversation since you wrote us mail and in thread. Thank you

@FileMoon can you add lulustream.com?

We will check and let you know

@FileMoon

can you fix up the transfer in progress, transferring to encoding server, i have 3 files that are stuck

It's already done however it will take couple more hours to clear due to fact that we ran into some storage problems with couple of the servers which had disk failures. Everything is coming back to normal however transfer list is long and it needs some time to clear now.

large video buffer, including servers 68,117,147,187, a lot of students but I don't understand why I can only upload 4 servers with this large buffer and cannot change

I'm not sure if i understood you correctly. We don't play videos from our upload servers so there can't be buffer.

Videos are not loading on mobile internet, is there any solution for this?

Any video link upon which we can check your words?
 
I can't upload files using themaCreator. It gives me this error:
{"msg": "OK", "status": 200, "files": [ { "filecode":"", "filename": "The.Boxtrolls.2014.mkv", "status": "Not video file format" } ]}

Even so everything works perfect with other hosts. I contact @Freddy11 to check what was the issue and he told me that the problem comes from filemoon itself.
 
Hello @FileMoon , is it possible to buy Premium view plans using paypal?

Thanks
No. Payment methods are listed on the premium page.
I can't upload files using themaCreator. It gives me this error:
{"msg": "OK", "status": 200, "files": [ { "filecode":"", "filename": "The.Boxtrolls.2014.mkv", "status": "Not video file format" } ]}

Even so everything works perfect with other hosts. I contact @Freddy11 to check what was the issue and he told me that the problem comes from filemoon itself.
Problem comes actually from your file. Upon checking with ffprobe we cannot detect width and height of video which we respond with not video file format.
 
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