Today I answered this support
Hello,
I am writing to update you on your requested Payza payout. Firstly, FileFactory (Hong Kong) ceased operations on July 31 2018 and the site has a new owner from Belize. I have decided to stay with the new company to help with the transition.
As you may know, in recent months Payza was closed down and all accounts were frozen by the US government. Unfortunately the funds for your requested payout was contained in the US Payza account which we can no longer access. We are hoping that the funds will eventually be released when the government has finished their investigations.
We are looking into providing Bitcoin as an alternative payout option for new payout requests moving forward.
Thanks for your understanding regarding this.
In the meantime to help out I have generated some FileFactory Premium tokens valued at $94 each that you can either apply to your own account or gift to a friend or colleague:
filefactory.com/reseller/claimtoken.php?token=9B
I hope that my message has informed you sufficiently for the time being about this matter. If you have further questions or concerns feel free to respond by replying to this email. Many thanks!
Kind regards,
Andy Wong