UL.to question

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it is good host but i got problem with upload, when i put a file it comes to 100% at the moment and file dont show up in the filemanager, really dont know what is the problem, but was working with them earlier and they pay.
 
a question
To order the payment, how many days it takes to be accomplished?

I requested payment a week ago and the status remains as "open"
 
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