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Trouble with my host

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wraum

Active Member
52
2010
10
30
Hi folks,

I run a small and dedicated forum on a VPS but I'm having troubles with my host.

This is what is wrong:
1. The host hasn't replied any support-request since June 4th.
2. On the same date the FTP-access started to behave strange. It was not possible to access the FTP without making a SFTP-connection to the server which also allowed me to access the root of the whole machine to make any panic that I wanted to (but of course I didn't).
3. On the same date (June 4th) the cPanel stopped working: "This server is currently not licensed. Please contact the server administrator. Other services available on this server such as web services are likely functioning normally. (Cannot read license file)".
4. The root of the VPS which I should have access to through cPanel, of course also doesn't work.

I have sent maybe about ten mails to the host since then but never got any reply.

Any suggestions?

I'm on a managed VPS with unlimited bandwidth and 50GB of space, paying $40 monthly but I'm not getting what I'm paying for. My site works but nothing else. :(
 
21 comments
Sorry - forgot to mention it: tikier.com

My main problem is that I need access to the php.ini file which I have not because the control-panel doesn't work.
 
I'd say move away asap before your data gets lost too! Ask XSLtel to help you migrate away from them. It's unacceptable for them not to reply a single ticket from june 4th :S
 
_Hosting_ said:
pm me ur yahoo and I might help you :)
Click to expand...

Anyone asking you to PM this person above _hosting_ he just going to offer you to change over to his hosting bewarned it's bad ideal.


If you're unable to get in contact with your hosting provider about your cPanel license or any other issue. I recommend you to keep trying to contact them to better assist you who's your hosting provider. If you're wanting to move hosting I recommend you contacting XSLTel he is more reliable / trusted then _hosting_ is.
 
I need a reliable host. Nothing particular but just one that care upon customers and are not using webhosting as a hobby or a way to get further in the career.

I can solve just about any problem myself but I need access to some kind of control-panel and access to the FTP to do so.
 
wraum said:
I need a reliable host. Nothing particular but just one that care upon customers and are not using webhosting as a hobby or a way to get further in the career.

I can solve just about any problem myself but I need access to some kind of control-panel and access to the FTP to do so.
Click to expand...

I recommend you to contact XSLTel he'll be more then happy to assist you with transfering your data over to there vps servers I recommend you pm him at wjunction in seeing if he has any vps slots open.

Just stay away from _hosting_ he bad news.
 
Last edited:
If you have any kind of access to the server, such as FTP access, you could get a backup of your php.ini on default cPanel setup.
 
But you still have access to FTP right? Considering it's a default cPanel setup you can grab your /usr/local/lib/php.ini with PHP/CGI.
 
Hi, from evidence I have seen _Hosting_ did ask for his root password but wraum declined this, after the declining _Hosting_ still offered to help via teamviewer and that was also declined, then _Hosting_ said he will tell wraum commands to put in SSH which was also declined so I do not believe _Hosting_ was going to hack or steal any valuable information from the screen shot I have seen.
 
My main problem is that I need access to the php.ini file which I have not because the control-panel doesn't work.
Click to expand...

First use ssh to search about the location of php.ini file, use this command:
find / -type d -name php.ini
or
find / -name php.ini

Then by using the SFTP connection you can reach to that file.

Don't forget to change your host when you finish this month.
 
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