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streamango.com & streamcherry.com official support

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hi , im new here. i would like to ask , how i wanna set the movie that i upload will be running in 480p?
i found out all i upload video will running in 720p which make my follower unable to watch.
i already go to Conversion Settings do the setting but it does not follow what i set.
Please help
 
Dear Mango and Cherry users,

thank you all for the massive continued support, our userbase is growing rapidly and we highly appreciate your presence in our services. Unfortunately, I haven't found enough time to answer each question on Wjunction appropriately or in time. But with the recent increase in resources, I am happy to let you know that I will do my utmost best to answer all of your questions in time.

Recent Frequently Asked Questions:

  • Adult and other abusive advertisements are being dealt with, unfortunately, it's an ongoing process against such advertisers, but they are being removed as soon as we locate advertiser IDs. They try to cloak their campaigns, not very effectively, but some still get through with it.
  • Not receiving E-Mails when requesting a payout, e-mail change or password reset - please send a support request from the website, we have to look into the specific issue. Some users use the E-Mail with multiple hosters and receive a high amount of E-Mails, which fills the inbox quota and your provider doesn't accept any further E-Mails. There are also plenty of users who think it's a practical way to remove e-mails from the inbox by marking payment and password reset E-Mails as Junk afterwards. Note: this sends a bounce reply to our Mail Server and you will be blacklisted - it was always this way.
  • Videos not playing and users receiving a message that the file type is not supported: Please visit http://tools.woolyss.com/html5-audio-video-tester/ and check if you have all needed codecs for streaming.
  • Remote upload was updated and upgraded, we have now a better and quicker way to work with our new link resolver. If you're missing a hoster which you would need (and does not have a "pairing" system in place) let us know by sending us an E-Mail or support request. Many hosters were added in our weekly updates.
  • Remote upload limits won't be lifted unconditionally, contact us with a detailed description of your project and where the files will be coming from.
  • Mirror Domains for countries which started blocking Mango and Cherry: we don't plan to set up mirror domains at the moment, we've talked with other hosters about it and it seems to be an endless fight. We suggest a VPN.
  • FTP Download was disabled due to continued abuse of the protocol in 3rd party players. We are working on updates which will let legitimate users download the file for their backups or whichever reason you have, but prevent abuse from those who aren't willing to use our player.
  • File direct downloads - it was frequently requested by the content creators that we remove direct downloads, we've listened to the community and removed them. Note that many users are still asking for it because they live in regions with a poor internet infrastructure, not able to stream your content.
  • Inactive File redemption policy still hasn't changed. 60 days of inactivity will land it on the automatic file removal list and it may be removed soon after. If your content has a regular userbase and over 75000 views a month, you can request an upgrade. Please note that requests which do not meet the required view numbers might not receive an answer.
  • All payouts are still met within 24 hours during workdays unless it's already stated otherwise on the page during the process, or there are regional holidays. First-time payouts need up to 72 hours during workdays for further verification. All payouts will be sent as soon as possible.
  • Another note on Crypto Payments, we have had many users complaining about Cryptocurrency payments not arriving, only to later figure out that they use some random, obviously scamming online wallet. Use your own wallet or at least a reputable online wallet service.
  • If you request your payment with the wrong payment method or E-Mail contact us ASAP. But please try preventing this because it's a long process we have to go thru to cancel payments which were already sent. Double check everything you submit.

Please let me know if you have any other questions or concerns we should address.


Regards,

StreamangoLee
 
Have you tried disabling Adblock and what exactly is the issue anyway?

"dashboard seems buggy" is a very vague description, as I use the same browser configuration and have no issue at the moment. Deleting files works, but might have something to do with the recent update where we have completely thrown out Flash.
 
StreamangoLee said:
Have you tried disabling Adblock and what exactly is the issue anyway?

"dashboard seems buggy" is a very vague description, as I use the same browser configuration and have no issue at the moment. Deleting files works, but might have something to do with the recent update where we have completely thrown out Flash.
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Sometimes when I was browsing "File Manager" after deleting, renaming or uploading a file, it would redirect me back to "Dashboard" page.

Delete atleast for me, doesn't work while using Mozilla, Chrome and Edge. Tested on Windows 10 both in a desktop and a laptop while with my gmail account and anonymous.
 
I have a problem with views couting i'm sharing my vidoes in a website with daily 1k to 2k of views and they watch videos but streamango count anything except streamcherry is working perfectly, to check is there a problem with my website i have sent link to my friend in usa and he watched the video but the problem still there and no views please recheck my account and thank you, i know your service is great and i will reget if i change it and going to another one , all the best ☺️
 
amineangx said:
I have a problem with views couting i'm sharing my vidoes in a website with daily 1k to 2k of views and they watch videos but streamango count anything except streamcherry is working perfectly, to check is there a problem with my website i have sent link to my friend in usa and he watched the video but the problem still there and no views please recheck my account and thank you, i know your service is great and i will reget if i change it and going to another one , all the best ☺️
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Could you please send me a message over the contact form, include this message and your account E-Mails, I will have a look at it. https://streamango.com/contact

Thanks
 
Hope you all had a wonderful weekend, with recent backend and frontend updates please refresh your browser cache and clear mango & cherry related cookies in case you're having issues with uploading or requesting payouts. If you don't receive an E-Mail when one should be sent, please submit a request and we will try sending it again. Don't try to request a password reset or payout a dozen times in a row just because the E-Mail didn't arrive immediately, it will only make it worse as the E-Mails will bounce one way or another.
 
Hi Relaxed, you asked for your first payout yesterday afternoon, that is not yet a day but I understand that the amount is quite high and you want to be safe. As this is your first time to redeem rewards, we had to further evaluate your account. That being said, it was all already done yesterday and the payment is processing, we will most likely send all crypto rewards out today in the late afternoon or evening.
 
StreamangoLee said:
Hi Relaxed, you asked for your first payout yesterday afternoon, that is not yet a day but I understand that the amount is quite high and you want to be safe. As this is your first time to redeem rewards, we had to further evaluate your account. That being said, it was all already done yesterday and the payment is processing, we will most likely send all crypto rewards out today in the late afternoon or evening.
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I am impressed by your reply. As this kind of professionalism is something we do not see very often in the kind of "niche" we work with. Thank you.
 
Relaxed said:
I am impressed by your reply. As this kind of professionalism is something we do not see very often in the kind of "niche" we work with. Thank you.
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Relaxed said:
Update: I received the payment.
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Thank you for the update and your kind feedback, appreciate it!

mat said:
Hi,

What is the difference between HD and HD 720p in "Set Max resolution for converted videos" part? Which serves better quality?
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I have forwarded this question and I will get back with an answer as soon as I have it! Thanks for the question.
 
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