animagetter
Active Member
Made request today hope get paid quickly
SQUILLION.COM - PPS $6/$6, $9,$6 $12,$9 -$$500 bonus for 100 users in 30days
- Thread starter Claire-Parker
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Claire-Parker
Active Member
IMPORTANT ANNOUNCEMENT
As you guys correctly predicted when the payments person logged in yesterday night to PP they were met with this message...
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We recently reviewed your account, and we need more information about your business to allow us to provide uninterrupted service. Until we can collect this information, your access to sensitive account features will be limited. We would like to restore your access as soon as possible. We apologise for the inconvenience.
Why is my account access limited?
Your account access has been limited for the following reason(s):
25 Jun 2012: For reasons relating to the safe use of the PayPal service we need some more information about some recent activity on your account.
While we investigate this matter, access to your account is limited.
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They have been on the phone to PP many times today since they open trying to resolve this issue. Senior PPl rep has said the hold is temporary, they will continue to process payments but will not release any funds until they have a lot more documentation that they are in the process of giving them. They will not give a time scale only to say within 3-10 days. The recent activity which they refer to is actually according to them rapid growth and fraud that some people did against us.
There is nothing further that can be done , they have exhausted all avenues of discussion with them trying to allow any funds released.
Since we comply fully with Dmca and delete any reported files within 24hours and since we stick strictly by our tos we hope soon to get the paypal account reactivated.
That's the bad news, and we understand fully that many of you will need to take measures that are best for you at this time.
However, there is actually some good news that i hinted at yesterday but today have been allowed to share. The directors have reached final agreement with a very large and well established billing processor, they have after a long and thorough investigative period decided they are happy to accept us and have supplied us with the final completion documentation today.
So meantime, paypal is processing and will have all the documents they require today, new processing to be implemented in the very near term. So hopefully both will be back and running at full power as soon as possible.
Meantime it will be each individuals choice as to what decide to do now. As soon as funds are released to us of course as usual we will pass those on to the affilates whom they rightfully belong too. Of course we understand whilst this is happening many will choose to start with other hosts, that decision is your own. However, we hope you will check back here in a few days for updates and once you see that things are back to normal and we have paid out all the funds and have a new processor in place along side PP, perhaps then you will feel secure enough again to work with us.
Please feel free to ask questions, but i answer some here now to save time.
1. - when will i get paid
as soon as paypal release the funds. (they say within 3-10working days)
2 - Can i get webmoney payments now.
No, because all funds come through paypal, they are locked down and we cant get them out to send through webmoney until they are released. PP even held the outgoing wire to our bank from start of the weekend, perhaps its because sometimes they don't send till monday.
3 - When is the new processor to be live.
We have the final documents of approval, we hope under 10 days to 2 weeks to full intergration.
4 - Why did you not apply for these alternative billing options before now. Did you not see this possibility coming?
They have been applying for new processing from the very start, moneybookers, ap, paymentwall, etc etc etc over 20 companies. All have never completed with us, these companies are not accepting new hosts or have even started kicking old hosts off. Also many of these small processing companies have many negative reviews and are not trustworthy and want to hold money back for weeks before releasing it.
We fully understand your frustration at this position, however we are working flat out to get this fixed and new secure billing in place. If we could speed it up faster we would but as of now they have processes to follow and it's impossible for us to expedite these.
We are so sorry for this news, a lot of you work hard and we hate to see this happen when you trusted in us. We will do all we can 100% to fix this situation as soon as we can. Please ask any other questions you like, but please although you are upset at this news do not get annoyed and vent anger because all though we undestand how you feel, it will not help at all. We have done everything possible to persuade PP to restore service today, whatever we say has no effect. They answer the same thing 3-10 working days.
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I just got few more questions:
1) if i will continue working with You, will i get paid the whole amount, first day that PP will release Your funds, with out any further delays?
2) in worth case scenario if PP hold your funds for 180 days, will You pay your affiliates & when?
P.S. Pls reply to my PM.
1) if i will continue working with You, will i get paid the whole amount, first day that PP will release Your funds, with out any further delays?
2) in worth case scenario if PP hold your funds for 180 days, will You pay your affiliates & when?
P.S. Pls reply to my PM.
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Claire-Parker
Active Member
sorry im here now.
Looks like claire was online some minutes ago.You really dont want to respond to this questions?Is more important bitshare thread?hmmmmmmmm
Also got no reply at e-mail from squillion
I am told to await results of paypal phone meeting with directors before making full report since they didn't know exactly what the situation was or what the outcome would be until after speaking to a senior representative, i was just reading a similar situation on another thread with the same pp restrictions whilst i await the news. Sorry the news was not better.
sorry to return with such gloomy news, but since this is my job it is left to me to make a full explanation.
Although you're all free to ask more questions, i have no more information really until we have heard back from PP. They say its temp until they get our docs so hopefully it will be resolved after this.
Pls reply 8-)
Because when PP is limited they can accept funds, but they can't withdraw.
Claire-Parker
Active Member
thanks for your kind and mature understanding on this
Thank you too
I can speculate this, if PP hold funds for 180 days (this would be terrible and not something they have mentioned so far is possible) , then the current funds owed will be recorded down and paid when they are released. Squillion will rely on a good reputation so will never keep any funds owed to affiliates, as soon as released will be pass on to rightful owners. We call these in this example (held paypal funds)
However even if that happens that they do keep for 180days, (and again i say that they have not said this to us, they have said will release after all docs are reviewed in 3-10 working days)...with the new billing processor that new funds earned will again be paid daily from the new earnings.
If there was sufficient profits to save after we pay affils 80/60 or 70/40 and server running costs and staff. They there could be gradual payments made towards the held paypal funds before 180days.
Of course i am just going with this scenario of 180days hold on funds because you asked, i very much hope that is not the case because we will never use PP again if they are holding back funds 180days - that will not be a workable solution.
Every filehost starts with some capital in hand, however as the turn over grows to a large amount daily then you very much need the money generated each day released very quickly to keep everyone happy with the service.
thanks and hope this answers your question.
Do you mean why do we still allow paypal to process the sales?
The answer is because we hope they will stick to their word and really release our hold on funds in 3-10 working days after documents review, and things will return to normal
If we turn them off now then no one can get premium. These funds in PP cant be held there forever eventually they must release them and they will find their way to the persons that gernerated them.
If they do not take our limits off soon we will not use them at all once the new billing is put on the sign up page.
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