Dedicated RapidSpeeds.com - 100Mbps/1Gbps Unmetered Dedicated Servers, From £95 (NL & US)

[NaHoW]

I am not happy, I still didn't receive the RAM I paid for, and they aren't replying support.

 

[werewolf]

support sucks

 

[Drakul]

Thanks god, I didn't buy it. Just look at his sales thread here. He need several days to reply. "BUSY" is a lame excuse nowaday.

 

[GigaRDP]

I need to agree, they got very much potential, but it won't work out like they're going right now.

 

[Craig M]

Drakul saying we are "BUSY" is only telling the truth, we like to tell the truth instead of making excuses, i would not call it "lame".

We are back on track now and our business has been booming. ALOT of happy customers.

We are currently recruiting people for support staff to deal with things quicker. We have these people already and they will start very soon.

NaHoW your ram HAS been updated.

We are trying our up most to please people but when people want torrent clients installed for free this is when we must refuse.

Werewolf, would like to know your client name please so i can sort something out with you.

We do care for our customers alot and want them to be happy with our support.

Things will only get better from here on out i would say due to more staff.

Any questions, ask here or PM me.

Regards

Craig M

 

[windows]

...
We are trying our up most to please people but when people want torrent clients installed for free this is when we must refuse.
...

Is your service unmanaged? If it is, then the people should setup by them self. People buying dedicated server are supposed to know basic linux stuffs or get a windows version. B-)

 

[Craig M]

Is your service unmanaged? If it is, then the people should setup by them self. People buying dedicated server are supposed to know basic linux stuffs or get a windows version. B-)

windows yes our service is unmanaged.

I Completely Agree with your post.

 

[kunc86]

support sucks

why you unhappy ? i'm so happy with this server. never downtime. uptime 100% and speed is really fast.


and as you know their service are unmanaged, so you must know how to managed the server. and now i'm ordering for my second server.

last time i'm unhappy with this server. and now they change all. and now i'm 100% happy with this service.

 

[boss12345]

Does your server allow torrent ?

 

[kunc86]

@boss12345

yes this server allowed for torrent

@craig
thank youuu.. my server is done setup only for 30 hours after payment. :D and waiting for your a lot of IP which sell very cheap like you said last time.. :D don't forget to let me know for that.. ^^

 

[levent0119]

Q2000
Intel Quad Core Xeon X3430 (4 x 2.8GHz) :: 8 upto 16GB DDR3 RAM :: 2 x 1TB (or 4 x 500GB) hdds how much ?

 

[Robin H]

No support in weekends,
No support on Mondays,Tuesdays either?!

This is getting ridiculous.. I have a ticket open for almost 72hours now, with high priority.
There was stated that RapidSpeeds got themselves a crew to do support. I haven't seen much of them yet.

I dont complain about no support in weekends. But I dont think I should accept no support at weekdays?
I saw Craig was active on the forums at rapidspeeds the 15th. So it's not like he's 'busy'.

Edit:
Got my ticket resolved after 3days.
Thanks.

 

[streamking]

id like to purchase a dedicated server ASAP!! can you please msg me on MSN: mkivtrd@gmail.com

or skype:joeysupra1

 

[Craig M]

levent0119 - £120 is for the Smallest pack. Although this price may be going up soon (Only slightly) due to us upgrading our bandwidth therefore being able to offer 500mbit - 1gbit gauranteed upload.

This will happen within the next week or so and it will be stated on our website when it is available.

streamking - you have been added to skype.

Robin - sorry about the wait. I'm glad you got your problems resolved in the end. Although "I saw Craig was active on the forums at rapidspeeds the 15th. So it's not like he's 'busy'." - I am very busy, all of the time, if you only contact us on IRC you will see i am there most hours. IRC may be the best place to grab support, if there is no-one there when you come into the channel there will be someone replying to you within a few hours. People in the channel could also help you with any problems (non-staff) related.

boss12345 - yes they do .

Thanks

 

[Ufkabakan]

I want to buy 2+ servers from Rapidspeeds, but i see still Rapidspeeds badly support after 2 week.
Read my old post:

I will buy servers (2+ and more) for my VIP services from RapidSpeeds, cuz OVH's out going speeds its not enough for me since June 2010. But i saw very bad support:
*I was send 2 mail - Any answers yet in 10 days
*I was Send 2 PM in this forum - Any answers yet in 6 days
*I saw some smilar topics from original Rapidspeeds forums: http://rapidspeeds.com/Forum/viewtop...3d6cddf694c667

"Post subject: NO SUPPORT - 24/7/365 Yeah RIGHT !!! PostPosted: Mon Nov 01, 2010 3:23 pm Joined: Fri Jul 02, 2010 8:31 am Posts: 5 A catalogue of NON 24/7/365 Support ... Support tickets not answered for 7 days then closed mysteriously Support queries PM ignored Support message via IM ignored Support emails sent to sales & admin@rapidspeeds.com ignored Message posted to this forum deleted Finally I left a message on your Orange Answerphone from the customer service number given in the Paypal transactions. I am an irrate customer paying for a server that I cannot access nor use anything but FTP for 7 days ... Maybe you should concentrate on your exsiting customers issues than touting for more custom! Regards, A. Wilson A pissed off customer !!! "


and another custommers message:

"Jboo Post subject: Re: NO SUPPORT - 24/7/365 Yeah RIGHT !!! PostPosted: Tue Nov 02, 2010 2:52 pm Joined: Thu Oct 21, 2010 2:11 am Posts: 11 i posted something similar yesterday and my post was deleted, I cant do anything from my side because Ive lost all connection to my server and I need os reinstall ASAP and that cant be fixed from my side. PM's have been ignored, why????" Price is not big deal if u receive shitly service...

* 30¨ days ago i was send 2 mail to admin@rapidspeeds.com , still no answer...
* Alot of custommer says "Badly respond times" In this forum.

OK Last change for Rapidspeeds for support quality check for me,
I was send to day a ticket in Client are like normal user in Medium piorty.

 

[Craig M]

Ufkabakan - Replied.

 

[The Coon]

Wait, 120 for 1gbit UNMETERED? aka 300TB traffic?? How the fuck is that possible. Leaseweb prices this at 1000 euro not 350 ish

 

[Craig M]

The Coon - It is 1Gbit download and 200mbit upload gaurenteed although you may get higher that this.

Yes you can use as much bandwidth as you want. No Caps. No Restrictions.

 

[kunc86]

if you want fast reply then join to IRC. in this time admin will be online in IRC, if there's no admin, there's alot of non staff in there too

 

[Ufkabakan]

Ticket answered in 12mins...
Lucky time Craig is online

I hope this "answer time" continue after my buying.

@kunc86
U are right. Rapidspeeds still need some serverice member for service like 7/24