what kind of penalties is this????
2013-06-29 13:57:56 $20 REFUND
if there is refund then it must be of 6.49$ or 12. or 18 . sumthing but what 20$ refund :S
Richard, I face the same situation too. That is how they shave rebills.
Your sale(9,995$) probably from Mar or early. That period had the price (9,995$). So they didn't count the rebill for 2 months.
Since I started to record every sale and rebill I have found out 6 rebills got shaved in Apr and May.
Thanks for sharing your experience about recording your sales and rebill, im happy its not just me whos trying to track them.
May i ask how much percent of your sales (or rebills) is missing (or you cant find its match) ?