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Problem with warez-bb

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My account was hacked on w-bb. They asked me to reinstall my OS and remove all malware. I did that and submitted ticket yesterday to their support but they didn't answer anything so far.

Does anybody now how much usually take until warez-bb support answers.

And i have one more problem, my e-mail account is also hacked and i can't change my password on w-bb. I really need to recover this account so any idea what should i do?

Thank you.
 

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