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PhotonServers & Positive Under New Management

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Sponge Bob

Sponge Bob

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Dear all,

I would like to thank you all for your great continued support in my hosting career, which i have learn very many good things and all of my clients have been very good to me.


I from 3rd November have handed over the whole PhotonServers and PostiiveVPS to a qualified personnel from the USA, who will be handling over all the queries and everything.

He is a very qualified personnel on the web hosting and VPS Sections.

I thank you all for the support you have given me, and I had to sell off these sites due to personal reasons, that i am facing at the moment, and due to lack of time, is why i had to give it.

The msn, yahoo and gtalk messeger support is yet with me which i will hand it over to the new admin in a day.

For all future questions and everything i suggest to open a support ticket the new admin is very good and very nice.

Please note that i will not be responsible for any issues caused in the future, or any loss incurred from PhotonServers and PositiveVPS, as its no longer under my hands.

Have a good day.
 
17 comments
Are you kidding me?

Today you notify us of a handover that occurred on the 3rd?! That's surprisingly unprofessional from your side.

Also, regarding qualified personnel who have taken over the business, sorry, not by a long shot!

I have had two mundane uncomplicated tickets open since HOURS. Shall I post them here so we can see the level of qualified professionalism?

I was up til now fairly satisfied when the business was in your hands. You have always appeared to be a good guy trying his best for his customers.

Now it's completely gone to piss! If this keeps up, this business will die in a very short time period.
 
missbx said:
Today you notify us of a handover that occurred on the 3rd?! That's surprisingly unprofessional from your side.

Also, regarding qualified personnel who have taken over the business, sorry, not by a long shot!

I have had two mundane uncomplicated tickets open since HOURS. Shall I post them here so we can see the level of qualified professionalism?

I was up til now fairly satisfied when the business was in your hands. You have always appeared to be a good guy trying his best for his customers.

Now it's completely gone to piss! If this keeps up, this business will die in a very short time period.
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Hmmm... I havent seen any ticket that has been handled badly by him can u send me the ticket numbers for both i will have this checked with the new admin :)
 
missbx is Absolutely right,i dnt get why u informed us after 6 days? Why nt frm before?

Anyways, i hope dat PS will continue to provide us quality Hosting as it had been doing..BOL
 
umang360 said:
missbx is Absolutely right,i dnt get why u informed us after 6 days? Why nt frm before?

Anyways, i hope dat PS will continue to provide us quality Hosting as it had been doing..BOL
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Sorry for that as i was to check how the admin performs and all. As i could not say it until payment has been done 100%..

Hmm well missbx you may experience slowness as due to timezone there are no staff members who are 24 hours online. Also the person is from US so i think thats fairly ok, its bad if u dont get reply within 24-48 hours or more.
 
Sponge Bob said:
Hmmm... I havent seen any ticket that has been handled badly by him can u send me the ticket numbers for both i will have this checked with the new admin :)
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Many thanks for your attention, I certainly didn't mean to have to pull you back into the business you handed over, but I was really amazed at being left in the dust, that only happens to providers who will not be around long.

Please have a look at
Ticket #419024

Many thanks, and again sorry to pull you back into dealings you have sold off but I have a time critical situation on my side and I need to act.

Best Regards,

missbx

Sponge Bob said:
Sorry for that as i was to check how the admin performs and all. As i could not say it until payment has been done 100%..

Hmm well missbx you may experience slowness as due to timezone there are no staff members who are 24 hours online. Also the person is from US so i think thats fairly ok, its bad if u dont get reply within 24-48 hours or more.
Click to expand...


Thanks for that. See - these are the kind of details that are HIGHLY important for your former customers. 24 hrs without a response to a problem or even worse, to a technical issue or site being down is critical to know in advance. Otherwise customers feel like they've been sent down a one-way, dead-end street. Especially helfpul to know in advance of paying the next months bill.(!)
 
Yep missbx: I agree with you what you say.

I have handed over the company to a professional person, who knows how to manage the servers and all, as he has also been in the webhosting business.

@the ticket i cant see it at the moment, as it seems like the main websites photonservers.com and the billing one the .info is being transferred to an external server so incase if there is a downtime on the shared server the main sites for support dont go down.

Also: for any issues i suggest you wait for a reply via the ticket system or else try the MSN, YAHOO Support system.

You can see the current time in US

Chicago 5:04am CST Denver 4:04am MST Phoenix 4:04am MST Los Angeles 3:04am PST Anchorage 2:04am AKST Honolulu 1:04am HST

Hmm, i think it would be of patience if i am not wrong to wait abit more, and the admin would surely respond back to you. :)
 
Thanks so much for your efforts. As I said earlier, you have always appeared to be a good guy doing the best he can for his customers. The company was good in your hands.

For a webhoster to have several hours where no admin personnel available these days can be a business killer. Hope all the customers you have worked so hard for don't end up jumping ship. (!) What a shame that would be.
 
@pornkc: send a email at support@photonservers.com as the client panel loads for me :)

May be your IP is banned on the server they will fix it :)
 
I must agree with some of the things that have been said here. i have only just found out that you have sold photoservers and so that expains why the service and quality has gone down. the new owners have updated my cpanel and now there are functions missing from phpmyadmin that i rely on and also having cpanel log in erros. Can only log into cpanel through the client area and also been informed that i am not allowed to do a mass email of my members. Getting to the point of going to find new and better hosting. It will cost me money as i did pay for 12 months up front but i need to be able to run my forum and contact my members.
 
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