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Official Payoneer Support Thread

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PayoneerTeam

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Hi everyone!

My name is Talia and I am Payoneer's director of community. I see that there has been quite a lot of discussion about us here in the past, so I wanted to introduce myself and let you know that from now on, I will be monitoring this forum in case any of you have any questions.

Please feel free to ask any questions you may have in this thread, but I will also be monitoring for other threads, don't worry. ;)

Nice to meet everyone!
 
1,066 comments
efg said:
Hi, my swift transfers are taking too long what's the procedure to switch to prepaid card ?
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You can contact our customer support department and request to switch your payment method. They will be able to assist you: Contact Us | Payoneer

Hostinpk.com said:
Hello bar-payoneer!
I am waiting for your reply in PM.
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Please send me a PM with details and I'll be happy to assist.
 
Hello.

I recently (last friday) applied for a Payoneer card through Webmoney and I would like to know how much time does it take for you to decide whether you approve or decline my application.
 
Bealex said:
this's ticket number: LTK1216102052951X. assistance me, please!
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It looks like we've already sent a reply. If you didn't receive it, please contact our customer support department so that they can look into it: Contact Us | Payoneer

hndude said:
How much time does it take for you to decide whether you approve or decline my application.
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This generally takes several business days. For an update regarding your application status you can also contact us via the link above.
 
I order trought Webmoney my Payoneer mastercard, i pay 45$ on webmoney by follow all instruction on webmoney and registred payoneer account through link that send me Webmoney.
I registred payoneer account wich the same personal ID and adress as on webmoney and now payoneer respond me that my addres is not valid?
I reply on that email and send again my adress and now i am waiting since 3 days.
Please send me my card immediately, becuz i am waiting too long for it!!!!
By the way, i order on Skrill also mastercard just by uploading a copy of my personal ID and give the adress for shipping and i get in on my door in 9 days.
For this Webmoney Payoneer mastercard i apply last month and still waiting for it.
My ticket id on payoneer :LTK1216102423459X.
 
hi,
i have activate my payonner 3 years ago but now i can not login to my account

'Account Blocked! (#MA104) Please contact customer support'

how can i solve it please
my is reference number is 897574
thnaks
 
Last edited:
Hello ,i have a question.........what should i do when my payoneer card is expired? Would you send me a new one,or i have to request a new one by myself? Also are there any fees for this?
 
vucina said:
Hello ,i have a question.........what should i do when my payoneer card is expired? Would you send me a new one,or i have to request a new one by myself? Also are there any fees for this?
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Hi There,

Please contact our customer support to reactivate your card: Contact Us | Payoneer
There will not be any news fees besides for the annual card fee. Please let me know if I can assist with anything else.
 
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