HostLower.com - Unmetered 1GBiT Windows and Linux VPS - from €10/Mo (US/FR)

[awesometoy]

bad support, when i getting to live chat no respond any messange.

 

[HostLower]

Hi,

Can I ask if you have a ticket reference for the live chat, I am currently online now and will check this.

Thanks,
Danny

 

[awesometoy]

are you sure ? I get live chat more than three days and more than 10 times.
without any response.

 

[HostLower]

Hi,

Please can you try now, also do you have a screenshot of the error, does it connect to an agent or does it just hang?

Thanks,
Danny

 

[awesometoy]

i sent an skype friend request.

 

[HostLower]

Hi,

AH OK, I have accepted this.

Thanks,
Danny

 

[soundlover]

My refund ticket was escalated to 3rd line support and then closed. Ticket #123020

I even spoke to live chat about it, the first time I saw it online in 5 days. He said a moment and closed the chat.

Please give me a refund. Will post here after receiving it.

 

[HostLower]

Hi,

It seems this has already been refunded on 17/12/2012, please can you check this is the case:

Thanks,
Danny

 

[soundlover]

No, it has not been refunded.

 

[HostLower]

Hi,

I have sent you the screenshot from PayPal.

Thanks,
Danny

 

[soundlover]

That's not me. I did not pay 12.84 Euros but 26 Euros.
And that's not my paypal name either.

 

[HostLower]

Hi,

Please PM me your payment reference. Or open ticket on 100tbh.com.

Thanks,
Danny

 

[soundlover]

Sent pm with invoice number and paypal transaction number. As my refund ticket was closed with no answer.

 

[HostLower]

Hi,

I have replied to ticket 639266. 4 extra days have been added onto the account.

Can I ask if you still want a refund? It seems the VPS is working OK.

Thanks,
Danny

 

[soundlover]

Yes please give me a refund.
For several reasons and as you yourself can check I have not used it.

 

[HostLower]

Hi,

Sure no problem

18/12/2012 10:38 Invoice Refund Confirmation

Please note all data will be deleted off the VPS at 12AM GMT. Let me know if you need anything else.

Thanks,
Danny

 

[soundlover]

Refund received.
Thank you.

 

[HostLower]

Hi,

Good to hear, please ignore my PM

Danny

 

[bite me]

Hmm i order fr200 that says its instant activate and it didnt activate instant but i will give it some time.

 

[prisoneric]

my vps was down... no problem anymore