HighStream - Video Service Official Support
- Thread starter HighStream
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We don't ignore messages , we working on them.
Please wait take time.
Thank you for acknowledging that you have been working on them. What you, and anyone who uses this UserID to interact with clients of ClipWatching, need to DO BETTER is acknowledge that the complaints have been heard and are being worked on. The last 3 days of posts have been the same 3 or 4 issues seen by all of us and the lack of response.
An acknowledgement of problems, a listing of the issues being worked on and any possible ETA(s) in a single post from the @KatFile userID would have nipped the rest of the complaints of no response in the bud. #dobetter
Payment received, thank you very much!
I found some of my very old videos (all of them are .mp4, not .mkv or other formats, and most of them are smaller than 300MB) with the "media couldn't be loaded" error, so the problem is not only from a few days.
Today I deleted and re-uploaded 2 small files (200MB and .mp4), there are showing as encoded, but the player still shows a black page with the "media couldn't be loaded" error
I hope this problem will be fixed soon, because I found a lot of videos with no views - I have checked them and all of them are showing this error, that's why these videos have no views
I found some of my very old videos (all of them are .mp4, not .mkv or other formats, and most of them are smaller than 300MB) with the "media couldn't be loaded" error, so the problem is not only from a few days.
Today I deleted and re-uploaded 2 small files (200MB and .mp4), there are showing as encoded, but the player still shows a black page with the "media couldn't be loaded" error
I hope this problem will be fixed soon, because I found a lot of videos with no views - I have checked them and all of them are showing this error, that's why these videos have no views
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What were you doing when it happened? I only see that when I try to do a Clone URL Upload using a file from a host that isn't ClipWatching.
Nagy Andras
Active Member
Same problem for me. My view is minimal.
I don't have that issue but I was thinking could it just be that with all the changes they made, could they have dropped/deleted an approved list of viewership IPs? If the views are coming from let's say stackflow.com and that domain was deleted from their list, that would account for the rather large discrepancy between "started" and "counted".
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From what host?? If you are cloning and the host is not ClipWatching, then yeah you get this error.
NikolaTheFox
Active Member
k.hubenbecker
Active Member
@KatFile Please check your PM again, thanks
@KatFile If you don't ignore any messages, you should probably really work on answering the users.
It is not normal that you read messages and most time do not give an answer, that users then think that you do not care or there is no support is a matter of course.
Even if it is only short information, it would be an improvement, this applies to the WJ thread, PM and your emails will not be answered without repeated requests.
I want to leave that as user feedback to improve your service and not to make you bad or something.
elizabeth210291
Active Member
Same problem for me. My view is minimal.
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