My initial questions for GoU:
- The last time all videos got lost users were promised this wouldn't happen again by offering a free backup solution users could enable. Was there ever such a feature or was it an empty promise to avoid users leaving for competitors?
- Are you going to pay users who still have a balance?
- Can you describe the nature of the rootkit. Like what is preventing GoU from removing or blocking it?
- Do you know who was behind the attack or their motivation to target GoU?
For transparency, I used GoU in one of my projects. From the times I've talked to Bader he seems like a friendly and supportive person. I know he put a lot of effort into GoU. More than most other hosts I have personal experience with anyway. Some others here have accused GoU of various things, such as attacking competitors etc. If someone has proof of this now is the time to share it. Otherwise it's just gossip or comments made in bad faith.