Of all times, these problems started happening right now. I’ve only been using this service for a couple of months and only had one stable month with normal download speed and no ridiculous fee. I’ve never seen anything like this. Why should we even care about your exchange fee? Are you seriously saying that people withdrawing TRC to an external wallet now must pay twice? A transfer fee plus a 5% fee for your fiat-to-crypto exchange? I assume you buy USDT via P2P - in that case there shouldn’t be any exchange fee, or it should be negligible (and then the service should cover it). Otherwise your exchanger is a scam. Degrading the service won’t improve anything, it will just drive users off.
P.S. I also find it funny that support answers selectively: they only reply to some questions they like and ignore others.