@Mr.WeeD
Try to understand, Filesonic had many members than usershare, so Filesonic support team must be facing more members complains or questions than usershare support team, consider this situation.
And we had this thread too as shortcut, just post our questions or problems with Filesonic here, and Hish or reverse will help you. I always use this thread for asking anything that related with Filesonic.
And..please have tolerance, support teams, Hish or Reverse is human that have social live too...try to think if you are at their position...facing a lot complains, questions everyday.
Thanks, i hope you will get solution for your problem with Filesonic soon.
Maybe in future..Filesonic can consider to have live chat support...