locale3250
Member
ftp seems working now and working fast
. Files available almost immediately. At last!!
quota counts with a sliding window for 7 days.
each day system check your traffic on previous 6 days and gets how much traffic you can use today.
we do not reset quota each monday or any other day.
Hi,
I paid for the premium last thursday, because I see that the download limit for the premium account was unlimited. Last sunday my account was suspended and I didn't know why. I didn't received any message, and on the web site, I didn't see any reason for the suspension. Now I found that there is a limit. I think that is not good to find this limit in this forum that is not linked in any way with the ES. What do you think about?
Thanks
Alobynous
Hi ES.
I don't find anything in the TOS. Could you show me where exactly is explained?
You are right, every FH has limits, but they are well explained on the page before buying the premium account. Instead, on the ES website I don't find this limit, but I find a lot of "unilimited", "faster", "no limits" terms related to download.
My login is the same that I have here: Alobynous.
Thanks
Alobynous
2 avotaku
i do not avoid your question. we found the reason : bonus recalculated ones per month.
i`m looking for best way to resolve this situation now
please, stop posting big letters in our thread - no questions are lost, i remember everything.
2 dinkO14
this means some of your customer made a refund.
2 Alobynous
i`ll check your issue and PM you.
2 lawina
dont panic, there will be compensation as soon as everything will become stable
2 algon
you`re right. it`s mistake of our content team. I`ll fix it
2 dinkO14
this means some of your customer made a refund.
2 avotaku
we count bonus at the beginning of the month. Check previous stats, you`ll see that your bonus recounts at the 1.08. Check your bonus tommorow - you`ll see.
we do not separate rebills now - they goes with all sales. Maybe it`s wrong and we should make separate colum for rebills.