Jo: He means that you charge additional fees when customers purchase premiums by credit cards. For example, the 30 days premium membership costs 14.99 USD (with service charge 2 USD), but the premium page shows 12.99 USD only. He wants to point out it's a failed price model and it's harmful to sales. In addtional, it seems that he misunderstood what the service charge is. He mentioned it's because of the currency exchange but I don't think so.
gibalah: Thanks for clarifying. The service charge is actually to cover the charge we are subjected to when handling and processing payments. I can confirm that another host charges 30% on top of their listed pricings. I don't think it will hurt sales; in fact it will improve on them. Most people would miss it.
The bitpay payment isn't working because they need some paperwork, therefore we will switch and find another bitcoin provider.
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