At the moment I'm with aruba.it, with one dedicated firewall and 8u of colocation. Anyhow they announced me a change of their pricing model, in effect from the 1st of January, that makes them not price-competitive anymore. This is why I'm looking around for a dedicated servers provider, and a friend of mine suggested me to try ecatel, because they are one of the few european provider with a dedicated uplink to Italy, via Tiscali.
At first they seemed sketchy, because they don't have a website, anyhow I took the time to contact them. I knew from the past that their sales support is rude, sometimes even insulting customers. Anyhow I didn't knew that the turnaround of their sales support was so bad, taking from a minimum of 24 hours up to 96 hours to answer basic sales email.
I was just trying to understand if I could move my actual setup in their DC, gradually. Who would move all their webservers to a DC without a website, which they didn't ever worked with before? My goal was to rent their cheapest dedi and test their network for a month or two before moving the bulk of my hardware.
In their sales brochure they invite to contact them to test their network free of any charge, or to make any question. The problem is that they don't reply to basic sales question, which could be easily answered by simply pointing to the above mentioned brochures.
The answer they gave me, left me astonished:
I still kept my composure, as I understand that if you are a businessman you need to eat a lot of shit:
But their second answer, this time very quick, was even worse:
Here's a pastebin of the whole email exchange, so that you can judge by yourself.
Keep in mind that I always let AT LEAST 24 hours pass by before contacting them again, not counting Friday or week ends.
I'm not trying to save some bucks, as there are much cheaper providers out there (hetzner anyone?). All I wanted is to use their Tiscali Uplink which is very good for Italy.
Telling a customer that he is not appreciated, only because he is making some questions, after they invited me themselves to make more questions, is VERY rude.
I have a dedicated sales team of 2 people, and I pay roughly 1500$ a month. I'm MUCH MUCH smaller than they are, and still I can afford it.
Given that in the past their sales service insulted other customer, I think they just need to fire the sales assistant. I bet their management would not be happy to hear about this.
Do you think I made too many questions?
I didn't asked for the moon, just for very basic questions. If you don't make these questions, you can end up with a very bad surprises.
Look at the setup they proposed me: 1TB Disk.
What 1TB? Raid? JBOD? Or maybe I shouldn't care?
They lacks the most basic infos.
At first they seemed sketchy, because they don't have a website, anyhow I took the time to contact them. I knew from the past that their sales support is rude, sometimes even insulting customers. Anyhow I didn't knew that the turnaround of their sales support was so bad, taking from a minimum of 24 hours up to 96 hours to answer basic sales email.
I was just trying to understand if I could move my actual setup in their DC, gradually. Who would move all their webservers to a DC without a website, which they didn't ever worked with before? My goal was to rent their cheapest dedi and test their network for a month or two before moving the bulk of my hardware.
In their sales brochure they invite to contact them to test their network free of any charge, or to make any question. The problem is that they don't reply to basic sales question, which could be easily answered by simply pointing to the above mentioned brochures.
The answer they gave me, left me astonished:
I still kept my composure, as I understand that if you are a businessman you need to eat a lot of shit:
But their second answer, this time very quick, was even worse:
Here's a pastebin of the whole email exchange, so that you can judge by yourself.
Keep in mind that I always let AT LEAST 24 hours pass by before contacting them again, not counting Friday or week ends.
I'm not trying to save some bucks, as there are much cheaper providers out there (hetzner anyone?). All I wanted is to use their Tiscali Uplink which is very good for Italy.
Telling a customer that he is not appreciated, only because he is making some questions, after they invited me themselves to make more questions, is VERY rude.
I have a dedicated sales team of 2 people, and I pay roughly 1500$ a month. I'm MUCH MUCH smaller than they are, and still I can afford it.
Given that in the past their sales service insulted other customer, I think they just need to fire the sales assistant. I bet their management would not be happy to hear about this.
Do you think I made too many questions?
I didn't asked for the moon, just for very basic questions. If you don't make these questions, you can end up with a very bad surprises.
Look at the setup they proposed me: 1TB Disk.
What 1TB? Raid? JBOD? Or maybe I shouldn't care?
They lacks the most basic infos.
) when they're in NL themselves.