About the Servedome Downtime

[ACE]

Wow, noone here knows anything about what really happened. Good luck ServeDome.

 

[Mr.KiLLeR]

so the bottom line is that all the data has been lost

 

[CammyD]

yea Mr.KiLLeR.

 

[DLow]

Yes USA was also lost, How ever servedome is offering two months of free service and more if anyone read the letter fyi i know data was lost hell i lost data too.

 

[ushare]

Started a paypal dispute. HOPEFULLY.. Get my FULL $90 refund.

 

[DLow]

@ ushare


there is no need for a dispuite, if you actually read what i quoted you can get a refund from them

 

[ushare]

If I request now... You think they will refund me now?

Hopeso.

 

[DLow]

@ ushare

the CEO is offline at this time of night due to time zones, If you submit a ticket or email them they will refund you as they have many others they are not a company to take the money and run i would refund you but i do not have access to that level of auth on servedome.

But i can assure you that you will be refunded since you do not want the two months free.

 

[Mr.KiLLeR]

i will be continuing with their services as nothing can be done, coz that was my mistake , i didnt have backups anyways, i will start the site all over again

I will be getting two months free? Feb & March Right?

Regards
Thanks DLow

 

[DLow]

@Mr.KiLLeR

You can open a ticket just like this as many others have

Example:

 

[ushare]

Thank You for the assurance DLOW

Whats the time there? Just wanna know when i will get the refund.

 

[Mr.KiLLeR]

@Mr.KiLLeR

You can open a ticket just like this as many others have

Example:

I was on shared hosting ! i should open a support ticket with shared hosting - Service Continuation

 

[DLow]

They are based in Singapore, I work from Dallas Time Zone for them.


My ETA is some time tommrow

@ Mr.KiLLeR

Yes,

 

[Mr.KiLLeR]

^^ I have submitted the ticket hope to get the site online soon , so that i can start the new site again

 

[ushare]

Dont worry buddy.. Your site will do just fine.

 

[Virus]

If they had RAID10 why is it an issue to backup the data of the client. As mentioned they could get back the logs then why not the client's data?

 

[vizoomer]

With everything that happens people learn a lot of things ...

this is just a part of life ...

and i appriciate that servedome came forward with a reply of fixing the situation .....

 

[Mr.KiLLeR]

Raid10 is used if there is a hardware failure, but there was a security problem so thats the problem

 

[CuraHack]

DLow,
When will those 2 free months start? I've paid up to 17/02/2011, I suppose they'll start then? Meaning I'll get till 17/04/2011 free?

EDIT: And what about the days that its been down (3 and counting)...?

 

[dark_hunter]

Guys remember DLow has limited support on there website. He is just in the dark as we are.