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5GBps.com - 1GBps Unmetered VPS, Windows/Linux, HDD/SSD, DDoS Protected-from $29 (EU)

Big space RAID10 SATA3 or ultra fast RAID10 SSD with smaller space?

  • RAID10 SATA3

    Votes: 44 47.3%

  • RAID10 SSD

    Votes: 49 52.7%
  • Total voters
    93
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"Guys, everything is normal."

Ordered "instant activation VPS". Got a dead one, then got an explanation how servers are full (they couldn't see that before they took my money, of course) and they are adding new servers - VPS should be moved in 1-2 hours. 24 hours later, still no VPS. Sent another mail, requested refund. Another 24 hours pass, no response, no VPS (nothing shows in control panel anymore), no refund, complete silence. Sent another mail some 2 hours ago, no response again.

If this is how you operate when everything is normal, I really wouldn't like to find out how it looks like when things are not normal.
 
Hello surething.. I'm sorry for your issues. Like I said in my previous post (4 hours before your post), everything's normal now, our support team is online and working on all pending requests/orders. We had over 100 new orders and tickets these days. We are almost done. If you give me your ticket ID i could check what's the status of your issue. If your VPS disappeared from control panel, probably one of our operators are already taking care of your issue. Please be patient. It's a new order, we have money back guarantee, so you have nothing to worry about :)
 
5gbps.com said:
Hello surething.. I'm sorry for your issues. Like I said in my previous post (4 hours before your post), everything's normal now, our support team is online and working on all pending requests/orders. We had over 100 new orders and tickets these days. We are almost done. If you give me your ticket ID i could check what's the status of your issue. If your VPS disappeared from control panel, probably one of our operators are already taking care of your issue. Please be patient. It's a new order, we have money back guarantee, so you have nothing to worry about :)
Click to expand...

You are prominently advertising "Instant activation". 54 hours later, you are telling me to be patient, and I don't have VPS or refund. What about "instant activation" is confusing? I don't need VPS next week, I needed it last week.

Since I've requested service cancellation and a refund some 28 hours ago, and got no response whatsoever to 2 emails, I presume I have nothing to worry about? I mean, what is the ticket response time I should expect, 72 hours?

I do understand when people have problems and things don't work and they are honest. However, when I get dead VPS, then get promised to have it in 1-2 hours, then 24 hours, then I get no response whatever after that and have to lurk on some random forum to try to get some response - that is not 'normal' no matter how you try to put it. It's not about the money, I'll get my money back eventually, I'll open a PayPal dispute if I don't get response soon, but time that I wasted waiting for your non-existant service is something I'll never get back.

So, as your activation mail said - "don't forget to write a review". Here I am.

Really really bad experience with this provider. Your mileage may vary.
 
Oh man......i was so close to buy but now i've seen so much bad feedbacks that's i'm not sure anymore......can the other guys say that their problems are solved now?
 
Kanbi said:
Oh man......i was so close to buy but now i've seen so much bad feedbacks that's i'm not sure anymore......can the other guys say that their problems are solved now?
Click to expand...

Hello @Kanbi

Yes, All Green.
My VPS is working fine at this time.
My VPS is EVO plan.

Have a nice day:)



To Other user

Please tell him status about FDC plan.

Thanks you



To 5gbps.com

This post is only meant to help him.
Later, I will comment about the incident of this time.

Regards
 
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Kanbi said:
Oh man......i was so close to buy but now i've seen so much bad feedbacks that's i'm not sure anymore......can the other guys say that their problems are solved now?
Click to expand...

Well, you don't know until you try (which is exactly what I was doing) :)

Just to confirm that they have issued a refund, so that part was ok.

However, the rest of the service was just far from what I expected. It might have just been some bad luck combined with bad timing, and it probably works for many others. I mean, you won't see people that have no problems coming here and posting - I ended up here due to lack of responses on their part.

I honestly would have no problems and wouldn't cancel if they were straight forward and told me they could not provide service at that time (or whatever is the true story).

Good luck :)
 
@surething: we told you what we knew at that time. we had no response from our coleague and everything was unknown on our end too. we issued you a refund at this moment. maybe in future you will give a try to our services again :)

@dtchitt93: we will try to improove our support, even if generally we offer very fast support and we are online most time. we have in plan to add live chat too and more operators to be sure no answer will be delayed with more than couple minutes anymore. we are still under 1 hour average response time on tickets :)

@HwanShinHye: thanks for your "green" post :) we really appreciate it. we are glad to hear that everything works fine on your end.

@Kanbi: all our problems are solved now. you can order without worry :)

@Arvendu: your ticket was answered
 
well i have to say very bad vps. after a bunch of bs, like servers going down. extremely slow load times. and long waiting for support. they refuse a refund. I had to hastle with them for more then 7 days.... lame. also they give out non genuine windows licenses. they were helpful for seven days, after that ur s.o.l i guess.

they have also canceled my VPS.

disputing on paypal.
 
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dtchitt93 said:
well i have to say very bad vps. after a bunch of bs, like servers going down. extremely slow load times. and long waiting for support. they refuse a refund. I had to hastle with them for more then 7 days.... lame. also they give out non genuine windows licenses. they were helpful for seven days, after that ur s.o.l i guess.

they have also canceled my VPS.

disputing on paypal.
Click to expand...

I am with you man. That "helpful for seven days" is because they have "7 Day Money back guarantee" and after that they can fool you and do whatever they want and you wont get any Money back... it sucks i know.
I tell you and more people here and WJ, stay away from this Company...
 
@dtchitt93: Seems like posting bad reviews everyone knows, but good parts are forget to be mentioned. First of all you asked for a Windows 7 license for VPS. Microsoft doesn't offer Windows 7 for VPS so we can't offer you a license for it. You are able to install any software or operating system you want on your VPS, that doesn't mean we are able to offer you a license for what you install. You asked for the service cancellation and refund, so we cancelled your VPS because you requested it. We don't refund, because 7 days passed and we don't offer money back guarantee for services active for more than 7 days. in 8 days you changed your offer many times, asked for custom offers and so on. Sales support is not available 24/7 and this kind of requests needs sales approval. You are saying we were helpful for seven days. If I look into your account, I can see that your VPS was active for 7 days and couple hours. So we were helpful 99% of time. I'm glad to hear that. We don't offer more than 7 days money back guarantee, because there are lot of "clients" out there changing providers every 7 days, spamming, hacking and flooding and we can't accept that on our servers. We are paying for bandwidth and power even if many clients are using their services for 6 days and ask for refund after that. We are paying for bandwidth and power even for the "demos" requested by people, many of them used for spamming, hacking or other such activities. Most companies don't offer money back guarantee or demos at all and it's a lotery what you get from them. What would you like to get more than 7 days money back guarantee and demos? Free VPS?

@Stiffy: I think nobody fooled you and we helped every client. What could we do to make services work slower after 7 days? Services are working same in the first 7 days and after that, in the next 9999 days. We investigate every problem and try to solve it. There is no reason to fool clients. Our business depend on our clients, so if our clients are happy, we are happy. May I know your client id to check into your problems?
 
@ 5gbps.com actually i asked for a refund, then it got canceled. And now that i submitted a ticket for it, you are offering to put it back up, now is this because the ticket or the bad review i left? Let me guess im also not getting any extra days for the days u have them shut down?

Also, i didnt even ask for a full refund, you guys can pro rate it. I have talked to many people about vps and refund's and it seems more will pro rate for the days you did not get to use.

I will call paypal and explain whats going on, They will argue in my favor. I will get my money, and your debt collectors will get nothing. Do not threaten me.

Actually, for lying to me and saying that i asked for my VPS to be canceled. I'm just going to let paypal deal with it. Thanks for wasting my time.

and about the 7 days a few a hours, If the customer support wasn't slow I would have been able to get responses within the seven days, and able to get my refund.
 
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About the incident of last week.

Hello.@5Gbps.com

About the incident of last week.

First.
I pray early recovery of the operator had a car accident.

I would be happy if you tell me his or her Return.


Now,
I become "fussy chicken" again.

I understood this incident was an Unexpected Situation for your company.

But, You are specifying 99.9%SLA.
Downtime for a year is about 9 hours.
Downtime of this incident is over 36 hours.
How many years worth?

In common, SLA means Service-Level-Agreement.
It is not a word used lightly.
It is not a easy sales talk.
I recommend that you read the SLA of Amazon S3.
http://aws.amazon.com/s3-sla/

I do not say about money.
You had not announce about situation.
You had not reply support ticket.

Many user must have been anxiety.
I also had prepare for The Worst Scenario "5Gbps.com did not come back".

Now,
There is question.

Q1: Why did you not able to announce The Situation?
(Other operator would have been able to announce about situation by the Mail or Support Ticket or your WEB Site or this thread.)

Q2: The Recurrence Prevention Measure.
(I think that it is not only to employ new operator.)

If you continue to profess The 99.9% uptime SLA.
You should be able to answer these question.

Best Regards.

Postscript: My VPS is Working Fine after that incident.
Thanks you!!
 
@HwanShinHye: Actually there was no 36 hours downtime. Our physical nodes were all up and running. I will answer to your questions:
Q1: Each client has an operator assigned. Clients assigned to the operator who had problems had their tickets responded when we heared about the operator's problem. Once we heared about the situation, we reassigned the affected clients to other operator and also wrote here about the incident. There was 2-3 days of slow answering to the tickets, because we had very high amount of tickets assigned to a single operator.
Q2: We have 2 new operators right now (3 totally) and the operator who had the car accident will be back in couple days. Also we created a rule in our system, so if a ticket is not answered in 3 hours, it will be forwarded to all operators. Each operator has now access to all physical nodes, so any operator can solve any client's problems. If you have any suggestion, you're welcome :)

@serxi: thanks for your feedback and good luck with your business!

Everything's OK now with support speed and servers. We have couple pending orders, but we are waiting today for new servers to be deployed, so we have new stock in couple hours. Next orders will be activated instantly. Also we renewed our contracts. We will have 6 new physical servers deployed every week, so we wont have limited stocks anymore.
 
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5gbps.com said:
@HwanShinHye: Actually there was no 36 hours downtime. Our physical nodes were all up and running. I will answer to your questions:
Q1: Each client has an operator assigned. Clients assigned to the operator who had problems had their tickets responded when we heared about the operator's problem. Once we heared about the situation, we reassigned the affected clients to other operator and also wrote here about the incident. There was 2-3 days of slow answering to the tickets, because we had very high amount of tickets assigned to a single operator.
Q2: We have 2 new operators right now (3 totally) and the operator who had the car accident will be back in couple days. Also we created a rule in our system, so if a ticket is not answered in 3 hours, it will be forwarded to all operators. Each operator has now access to all physical nodes, so any operator can solve any client's problems. If you have any suggestion, you're welcome :)
Click to expand...


Hello, @5Gbps.com

Thanks for your answer.
I'm relieved.

Thanks you.




To Everyone.

I talked some with the Support a little while ago.
An unexpected meeting, it was answering by a New Staff.
Response time to the ticket was very fast.

I think they have improved enough.

Now,
I got a invoice of next month already.
I'm sure 5Gbps.com will provide me with Enough Value to pay for it.

Thanks You.
 
well after trying to work with them and almost agreeing to a partial refund they decided not to do it. I would not recommend these guys. I also know another person who uses them, he is currently experiencing downtime on his VPS
 
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