Hello,
To be honest, I really don't understand what is happening with KF recently.
The download system has been changed so many times and in so many confusing ways. There are now speed limits, various restrictions, and the download page itself contains a lot of messages that can easily make users feel that something is seriously wrong with the service.
For example, when users open the download page and immediately see a message saying that
all servers are currently busy and the download has to wait, what do you think they are going to assume?
Many users will probably think:
"Is KF running out of servers? Is the service having financial or technical problems? Is the company about to shut down?"
And if users get that impression, who is going to feel confident enough to spend money on a Premium membership?
At the same time, the download speed restrictions are also seriously affecting PPD earnings. If users cannot download files at a reasonable speed, there is obviously much less incentive for them to download, which directly affects the income of uploaders.
I have also noticed that my recent PPS earnings have been only around
$2 per sale.
Honestly, that's an extremely low amount.
Another issue that has made me even more concerned is that recent payments have not been arriving on time.
When payments that are supposed to be processed according to schedule are delayed, while the download system is constantly changing and the user experience is getting worse, it honestly makes people wonder whether the entire official team has changed again.
I don't know if there has actually been a change in management or operations, but from the outside, the recent decisions and payment delays make the service feel very different from before.
With the current download restrictions, confusing interface changes, server-busy messages, delayed payments, and extremely low PPS commissions, I really cannot understand what the current strategy is.
It feels like KF is doing several things at the same time that discourage users from downloading, discourage users from purchasing Premium accounts, and reduce the income of uploaders.
This is especially confusing because the people who upload and promote files are supposed to help KF attract users and generate revenue.
I really hope the management team can take a step back and look at the overall situation from the perspective of an ordinary user.
Users want one thing above all:
A stable service that works normally.
They don't want the system to be changed every few days, they don't want to see messages that make the service look like it is running out of capacity, they don't want scheduled payments to be delayed, and they certainly don't want to pay for a Premium account if the overall experience makes them worry that something is wrong with the service.
I have been using and promoting KF for a long time, so I am saying this because I genuinely hope KF can improve rather than continue moving in this direction.
Could you please pass this feedback to the management team?
Thank you.
中文對照
您好,
老實說,我最近真的完全看不懂 KF 到底在做什麼。
最近下載系統被改得非常頻繁,而且改得越來越讓人感到混亂。現在又有限速、又有各種限制,甚至連下載頁面本身都出現一堆很容易讓使用者覺得「這個空間是不是出問題了」的訊息。
例如,使用者一打開下載頁面,就直接看到
「目前所有伺服器都很繁忙,下載需要等待」 之類的訊息,你們覺得使用者會怎麼想?
很多人第一個反應恐怕就是:
「KF 是不是伺服器不夠了?是不是經營上或技術上出了問題?是不是快倒了?」
如果使用者產生這種印象,誰還敢放心花錢購買 Premium 會員?
另一方面,目前的下載限速也嚴重影響 PPD 收入。
如果使用者連正常速度下載檔案都做不到,自然就會降低下載意願,這也會直接影響我們這些分享者的收入。
而且我最近注意到,我的 PPS 收入竟然都是
每筆大約 2 美元。
老實說,這個金額真的低得非常誇張。
另外,更讓我感到擔心的是,近期的款項竟然也無法準時支付。
當原本應該依照時程支付的款項開始延遲,再加上下載系統不斷改版、使用體驗越來越混亂,真的會讓人忍不住懷疑,整個官方團隊是不是又換人了。
我不知道是否真的有管理或營運團隊的變動,但從外部使用者的角度來看,最近一連串的決策與付款延遲,讓整個 KF 給人的感覺已經和以前非常不同。
在目前這種下載限制、介面頻繁修改、下載頁面一直顯示伺服器繁忙、款項延遲支付,以及 PPS 分成又這麼低的情況下,我真的完全看不懂 KF 現在到底是在採取什麼策略。
現在給我的感覺是,KF 同時在做幾件會讓使用者降低下載意願、降低購買 Premium 會員意願,以及降低分享者收入的事情。
這一點尤其令人難以理解,因為上傳、分享以及推廣檔案的人,本來就是在幫助 KF 吸引使用者並創造收益。
我真的希望管理團隊可以稍微停下來,從一般使用者的角度重新看看目前整體的情況。
使用者最需要的其實只有一件事:
一個穩定、正常運作的服務。
使用者不希望系統每隔幾天就改一次,也不希望一打開下載頁面,就看到一些讓人懷疑服務是不是快沒有伺服器、快撐不下去的訊息;更不希望連原本應該準時支付的款項都開始延遲。
在整體使用體驗讓人開始懷疑服務是否出了問題的情況下,又怎麼可能讓更多人願意花錢購買 Premium 會員?
我使用並推廣 KF 已經很長一段時間,所以我會說這些,是因為我是真的希望 KF 能夠改善,而不是繼續往現在這個方向走下去。
能否請您們將這些意見轉達給管理團隊?
謝謝。