Vbulletin Profile Disappeared

[torrentdownload7i]

I donlt know how did it happen?? o_o One of our forum user's profile got disappeared totally, we can neither view his profile, nor could thank/like his posts, even can not even see the details of his attachments....
On the postbit this thing is showing up

[]^o)

What is this, how did this happen & what is the solve of this??

 

[earnmoneybb]

go to vbulletin options and then go to profile fields and manage our profile fileds allow all the fields for admin