Hi, dear Babesleak
First, you need to know which location you had use with us? VPS? We have 3 locations.
Before order please open a ticket support, if your project may have some abuse reports that violates our terms of service or acceptable usage policy.
Explain that before in the ticket about your website, project to our support understands that you will work to remove anything.
Alexhost doesn't suspend anything without a valid reason, if we suspend is because someone violated our rules and that's not allowed.
Also Alexhost works hard to avoid any kind of abuse that is not tolerated in our network. If your project receives anything bad and is against our rules you should contact us in order to add "note" in the client account that you will work to remove the content.
Alexhost also will give your time to remove any content, but if it happens regulary or if is get annoying or if you someone is doing "fake removal of processes" let's say "hide" and show after some days, that is not allowed in our network.
Alexhost doesn't suspend without a valid reason, just open a ticket. If Alexhost is wrong, you will be compensated for that. That's for sure.
Now, we don't tolerate some abuses that clients or customers refuses to work or improve! The client is responsible for the content there and must take actions to remove it. Even if is not their fault, block temporary uploads, limits or anything like that.a
PRO-TIP: Always cooperate with the team, if our team says 24h, is 24h. Not more not less. Always cooperate and improve anything. One warning is OK, but if it happens a lot of time and if we receive anything from Police or Court order from local law (where the servers are) we must obey. So you need to understand, we obey to local laws and where the servers are located.
Please contact us and we will review your case. You can use our services if is allowed.
Don't confuse Offshore as Bulletproof, that is not the case.
Kindly Regards,
Alexhost