First-Dragon
Active Member
Any updates on problem? , ffs what can't be fixed in 2 days.
ServeDome.com - VPS services starting from $15/month (Netherlands)
- Thread starter coldabhishek
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First-Dragon
Active Member
My site still down.
coldabhishek
Active Member
The problem on one of our node in the Netherlands location (Orion) was solved 2 hours ago.
If anyone is still having any issues then please PM me your ticket ID #
Kind regards,
-VS
If anyone is still having any issues then please PM me your ticket ID #
Kind regards,
-VS
coldabhishek
Active Member
Itsuki Minami
Active Member
Hey there my site again is down and I can't boot or reboot it, I already opened a ticket:
Please check it: http://www.servedome.com/portal/viewticket.php?tid=255728&c=k3prh59D
Please check it: http://www.servedome.com/portal/viewticket.php?tid=255728&c=k3prh59D
First-Dragon
Active Member
My site also down again!
Itsuki Minami
Active Member
Site is Up again, hope it stays that way.
coldabhishek
Active Member
I believe it was a short outage. Main network connection of the node went offline due to a problem with the distribution switch. Network engineers on site fixed it as soon as the outage was detected in the NOC monitoring system. Please submit a support ticket if you are still facing any connectivity issues.
Yes, we will make sure it stays that way. We'll be intensely monitoring this particular node for the next few days.
Itsuki Minami
Active Member
Well the server is down again, I have opened a ticket about that, and well xD I wish this random downtimes will stop...
First-Dragon
Active Member
Seems like we are on the same nod Itsuki Minami , my site also down again. Fix it please.
Itsuki Minami
Active Member
xD ok site is up again >_> funny thing is that seems like when I open a ticket no one sees it, xD but if I post here it get's resolved asap.
EDIT:
forget what I said my server is offline again.
EDIT:
forget what I said my server is offline again.
coldabhishek
Active Member
I've just use servedome's VPS for 2 days.
Got downtime for 2 days using.
There was a short outage on one of our node in the Amsterdam, NL location. While it was solved quickly after being detected by our monitoring systems, our technical team is taking steps to replace the malfunctioning hardware responsible for this and a maintenance may be announced in the coming days. Affected customers will be notified through e-mail / SMS. Please contact support if anyone is still having problems with their VPS.
coldabhishek
Active Member
Complaints are forwarded to the customer if we receive any.
Provider you need to address this quoted post with me in PM soon, not days either.
Provider your sales thread is notto be used as a support system. These support issues need to be handled on your site not this sales thread. As part of our hosting provider rules you are required to maintain a support area on your site and handle the support of your clients there. Your clients should not have to post ticket numbers or post sale support questions here for a response from you.
Infractions and warnings will be issued if it continues. This is the only warning in this thread.
Clients use the providers support portal, if 1 does not exists report the providers top post. If you continue to seek support in any providers sales thread you will be warned, infracted, or banned based on your points total.
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