Yea, we added an HLS proxy server. We have our big TB servers, and then have smaller servers and proxy files over ssds.yes bro, once the videos were encoded it seems to have fixed the problem, they were a bit slow to load while encoding and that's why some viewers may have used a different player.
I'd personally like to thank @FileMoon for his advice and him giving a VERY DETAILED explanation/recommendation. (Filemoon is one of the greatest and biggest hosts if you don't know)