I am leaving RDplanet and not renewing my account. It will end on oct. 10. I just want to leave a short review before I leave just for others to know my experience in their service.
First of all, very poor customer support. You should wait 2-3 days before your queries will be answered, sometimes longer. For me, this is the most important thing in a service, a good customer support.
Also, for a few days now, I am getting a very slow connection. Didn't bother to contact customer support anymore cause I have decided to leave RDplanet.
Here's a screenshot of your connection and it's been like that 4-5 days. I just don't check it anymore today cause I don't care anymore.
You might say that problems really happen, yes that's acceptable if only it's just 1-2 days. But 4-5 days?:facepalm:
I don't have any personal grudge against RDplanet, I'm just sharing my experience with them for the sake of others.
Hope this could also help you guys in RDplanet to make your service more convenient for your customers.