Then stop offering free users until the issues are sorted.  If your service wasn't so ingrained into avaxhome I wouldn't bother, and with the plethora of torrents that have the same content it is becoming, thankfully, a non-issue.


That isn't to say that I disparage you for focusing on your paid customers (quite the contrary), however, it is a hard sell to get someone to pay for services from a vendor with the list of issues you've faced in the last few months.


Best of luck, it seems like you need all you can get.


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