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The system automatically suspends if you don't pay the invoice(4 notifications before that). If there is a court / police / brein order we give 24-48 hours. With that being said, we are unfortunately not interested to deal with you anymore(too much trouble on all aspects). I wish you best of...

Thanks guys! Pleasure having you as clients :)

Everything is working at this time. Many thanks for the kind words. We appreciate it :)

Please email us for legal issues or concerns.

Thanks for the kind words guys. It's a pleasure having you on board :) Europe servers will always be faster(in terms of network latency - ping) for Europe than other locations. It doesn't make any difference for websites though, only game servers and related services. Rest assured, we at...

Hi, I replied to your PM. Thank you for your order!

We do support via tickets, but I can provide my personal Skype for quick questions.

Hi, Thank you for your order. VPS comes by basic DDoS protection by default. It can handle up to 10gbps and 1M pps attacks. We also have advanced protection for clients that get DDoS'd often and that is what you saw as option in the order form. Advanced protection can mitigate up to 200gbps and...

Hi, Please contact us privately for legal concerns. Thanks Kruno

Hi, Yes, our services are always available :)

Hi, I can see your tickets have been replied already and it wasn't anywhere close 16 hours. I'm sorry for the inconvenience. Please PM me privately or email me at kruno [AT] knownsrv [DOT] com if there is anything you want to escalate to me. Please do not trash sales thread. Thank you and...

I'm not going to argue with you about the EU laws. You are free to believe whatever you want, despite all information being publicly available on the Internet. Please open a new thread if you want to discuss this - our sales thread is not right place for this. No problem :) huh, thanks I...

Hi, The issue was limited to your VPS only. I have replied to your email with details. Let's follow-up there. Thanks Kind Regards

You can define IP address directly instead of ftp subdomain in order to connect to FTP. As for MX goes, you will not be able to receive emails if there is no MX record on your domain.

Hi, I'm telling our side of story. If you are allowed to post feedback, I'm allowed to check and explain our actions. You are misleading public by impression you moved from us yourself, while in fact it was us who decided not to do business with you for above reasons. Let's stop this now, there...

We do NOT delete billing accounts. Being an EU company, we are required to keep them on the record for at least 5 years. I will not discuss legal issues on a public forum for obvious reasons, but we do follow and comply with BREIN requests, same as everyone does on Netherlands servers, unless...

There has never been a single ticket that was unanswered for more than 24 hours / days, ever. Could you please provide me some of your ticket IDs so I can have a look? EDIT: I managed to locate wman5 account. He was a client from 12/11/2013 until 2 months ago, when WE decided not to renew his 2...

Hi, I'm sorry you feel that way. Our support answered every single question. We were unable to change your nameservers as you never provided us login to domain registrar(otherwise, we would). As for last error goes, you were told to remove domain from cPanel and re-add it. It can be done with a...

Hi, It's been fixed already. I'm sorry for the inconvenience. Thanks Kind Regards

Hi, I'm sorry for the delay. I reviewed your ticket. The issue was caused due to your WordPress not using proper cache plugin under high traffic. Our support technician explained the issue and suggested you what to do, and it fixed the issue. The issue was fully caused by your WordPress itself...