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Has been unlocked again, I think we need to integrate captchas. No idea what you are doing, but 350 views vs. 24TB outgoing traffic is not normal behavior. :no_mouth:

The upload problem has been fixed, unfortunately there was a wrong statistic assignment, from a few adjustments from 2 days ago, which is why all upload servers were marked as full after a while... :upside_down: @cabbar No, we always have enough storage space. There is always at least 800tb...

Everyone compresses, larger file size => more traffic => higher costs. If you upload videos that have a high bitrate (3000 kbits+) but are not even 720p in size, they will be converted to 480p, which will have a negative effect. You then have to convert them manually beforehand. We also have...

Yes, unfortunately the payment service provider had some delays, the orders were already handed over to them at the end of last week. It was supposed to arrive today, but then there was another query regarding one transaction. We have now answered it, as a rule they process this within 24 hours...

We do not offer 360p at all, if at most 480p. 720p (which is the name for 1280 x 720 pixels) has 1300kbits for us. The encoding settings are listed here: https://voe.sx/files/encoding-queue Otherwise you can create a ticket here: https://voe.sx/tickets then we can check your video/account, in...

No, but we usually only pay out Paypal every 1-2 weeks because the payouts are always forwarded manually. https://voe.sx/payouts (below) The payout will be forwarded to the payment service provider within the next 12 hours. :)

Your account is not blocked, perhaps you have stored incorrect/old access data? As a rule, you can reset the password using the password reset function. (We send out an email when accounts are blocked) :)

We do not have an exact list as the sites update automatically (jdownloader). Some sites show captchas from time to time , which may leads to failed downloads. Services like streamtape should actually be supported, Doodstream only at certain times. It is often not worthwhile to develop and...

sure, payment request has now been approved, the system will then carry out the payout automatically. :)

We have forwarded the enquiry and the payment service provider will take a look.

There have been no relevant attacks in the last 2 days, but the DDoS-Guard challenge for VPN/Zoom Users was activated at some point today. We have passed this on, I see that some requests have been let through again. The DDoS-Guard system is unfortunately not so good and has recently caused...

Info: From time to time there are currently DDoS attacks against us. As a rule, these are recognized within a few minutes, but it can take some time before they are dealt with. Since the filters have to be adjusted manually. You are welcome to speculate which host is behind it. :)

Should be completed in the next 24 hours, we will update the amounts again before then. Unfortunately it took longer this time because we were looking for a cheaper exchanger that doesn't charge 15% or more fees...

(I will continue to post the updates in your ticket. The problem was fixed yesterday, a bugfix for a similar issue has yet to be developed) Thanks for the update, we'll take a look at the new features and what has been adapted.

The following feedback was received during the last days"The deltabit displays (cloudflare) captchas, which is why we cannot support the remote download." We do have options to bypass the captchas, but they cost something and are usually not worth it. Recent updates: - a bug has been fixed that...

One link has "File Not Found" and the other is IP restricted, this was displayed shortly after your message. We do not offer individual host support unless it is large one, as the effort is too great to invest many hours of time because of 20-30 links.

✅ All payouts of the last few days have been executed. Regarding the multi-quality issue, that should work again since the 16th. We replaced the encoding process in the background for an upcoming encoding update, which unfortunately caused a bug for two days.

Unfortunately, I can't give you any information on that. We have updated our entire system in the background in the last 24 hours so that we can integrate a few encoding/upload performance optimizations in the long term. At the moment various files have to be converted, 15.8k are currently in...

This is due to the fact that the functions were only integrated 1-2 weeks ago and in retrospect some situations have arisen that were not considered. However, as only limited support was provided during the public holidays, there were now many things to do. We are currently going through any...

Recent updates: - Background/thumbnails on the premium paywall page were not displayed correctly. - automatic detection of the browser language has been integrated. - fixed a 500 error which was displayed to the logged in file owner if there is only 1 limited quality. - Update of the...