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It is always best to create a support ticket, we are not that active here. :) There are many factors why the upload speed is slow. We have hundreds of servers that are rotated after each upload. So if the upload is permanently slow on all servers, then it is more of a local problem (ISP...

Clear your browser cache or check whether a browser plugin is blocking the ticket system. There are 2 servers in maintenance mode, compared to the total number of files this is always < 0.5% of all videos. No, encoding is necessary because storage space and traffic cost money and we reduce both...

I've made a note of this for us, maybe we can adjust it. Yes, it's coming back. We are currently testing some bug fixes and will reactivate it in the next 1-2 weeks. During the last integration there were a few bugs that had to be discovered and fixed first, which is why we have deactivated it...

7 cents or so, but we pay that. The range is automatic. 1-2 servers are currently in maintenance mode, which is almost irrelevant compared to our other servers. However, as there are usually tens of thousands of files on each server, this is more noticeable. But if you look at all of them, this...

This is not planned yet, but once we have set the Vidstack Player as the new standard we can take another look at it. With your video non-standard or custom resolutions, this is of course difficult. Your video falls into the 360p category, for which even YouTube only recommends 400-750-1000...

No.

Please create a support ticket with an example link so that we can check it. The integrated fix should only cover videos that are on the border of 720p (up to 20% below)

No problem, your payout should now have been executed with the updated amount. :) Recent updates: - a bug has been fixed that prevented the encoding of videos without sound. - A bug has been fixed that does not transfer preview videos internally. - There were some system optimizations...

The payment must first be approved by the accounting department, as these are your first payments. Therefore, the specified times do not apply. (but it is also written there). Should be done in 1-2 days.

As far as I can see, the files were uploaded to us first time 1-2 years ago and there the wrong video length was saved in the database. I could only discover the problem with some old .flv uploads, I assume that this is simply old data. We display the video length from the database first in the...

Yes, it is currently deactivated due to maintenance work. Some adjustments are required.

I think that works too, otherwise this P********* account ID

Yes, 1 server is currently in maintenance mode, which probably has something to do with the manifest report before your message.

Fixed, unfortunately the captcha key activation for the Adblock domains was missing. We have now simply deactivated the redirection for this kind of access.

Only views, most of our downloads have so far only been made using tools such as jDownloader etc. which then do not display any advertising.

Thanks for the info, we'll check it out. The last 2-3 days we are just changing the encoding system a bit, because currently 60% of the servers are not used for encoding. But that shouldn't really have any influence on the views. :thinking: Update: Can you create a ticket...

Unblocked in the course of the day. We have now integrated some adjustments, the accounts now simply get captchas first for all file accesses and are not directly banned.

No, we just had to find suitable offers. The paypal payouts have now all been forwarded for execution.

The Paypal payments over 100$ were forwarded to the exchanger. For payments under 100$ there are currently no suitable offers without min. 15% extra fees. There are usually new offers every few days. So we're just waiting, otherwise it makes little sense if 20% of the fees go away...

Unfortunately, I can't do much with the details at the moment. Apart from the player change, which has left some traces in the stats of some users, we have not adjusted anything... As far as I can see, you also use the websites that @XXXyinXXX uses, which are retrieved by many automatic tools &...