So what you're basically saying is that if a customer orders something and the provider doesn't provide the service promised and paid for that after a certain amount of time passes, the provider is then exempt from providing a refund because it is "a fail [sic] and direct loss from the hosting...
It's been over a year for me and they promised me at least 5 times that they would get it set up and once I told them that it was just ridiculously a long time and I wanted my money back, they stopped responding to me. They have stolen my money. Maybe other people were more lucky than me.
I agree. I paid for a server and they stole my money and never gave me the server. I guess that's how they keep their prices so low. They're now ignoring all my emails.
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