Recent content by FlyFile

Service Outage: Status Update We are currently managing an outage affecting part of our storage infrastructure. As a result, we have lost access to some of the content stored there. What does this mean right now? - Some files may fail to download or play. If you experience issues with any of...

That one's fixed. It was failing right at the end even though the file had fully arrived. Re-upload and it should go through if it doesn't, tell me and I'll trace it. 1785893635 You're right on both counts, and thanks for keeping the reports coming Uploads: I found the actual cause this time...

Fixed 🤝 Uploads are working again — you can try now Done — your import list is cleared, nothing pending or stuck left on it. Resolved — uploads are working again on our side. Give it a try when you get a chance.

We've identified the issue and we're working on the fix now. It's on our side, not your connection. It comes and goes, so uploads may work fine for a while in between, that's the same problem, not it being resolved. I'll post here once it's fully sorted.

Resolved — service is back online. Our provider rebooted one of our hosts today and the API didn't come back up automatically, which made dashboards look empty and the player unavailable for a few hours. No data was lost — all files and balances are intact and showing again. Failed remote...

Your videos are fully processed and playing fine on our end. If you still see "Processing". If it persists, send the exact link and we'll check that one specifically.

Plays perfectly here on my end, so the video's fine Thanks, Luke! First, refresh the page (Ctrl+Shift+R / Cmd+Shift+R). We've implemented a fix, and an older, cached version is causing this issue. If only the root folder is still showing, does the new folder appear in the left sidebar? Is it in...

Both done 👍 1) Daily views/earnings report: We added a Daily Report table to your Analytics page — a clear day-by-day breakdown of Views, Downloads, and Earnings (e.g. Jun 24, Jun 25 …) with totals. Just switch the range to Last 7 Days or Last 30 Days to see it. 2) Moving files to folders: This...

Thanks — this is a routing issue for Indonesia. We're adding a Singapore server this week 1782092618 Sorry the playback wasn't smooth. To track it down, could you share the video link that stuttered, your country/region, and whether it was on browser or the app? We'll look into it right away...

It was a short interruption, we're back now.

@siam001 — your account isn't deleted and your files aren't wiped, but upload access stays restricted. Reason's simple: most of the files receive few or no views. The service is for content that gets watched and shared — not for storing large volumes that get little to no traffic. We'd...

Hey everyone — sorry for the disruption with the player these past couple of days. We added a layer to filter out bot traffic that was inflating views and diluting real earnings. It was too aggressive in some places, and that's on us. We've just fixed it: • No more verification on embedded...

Hey — pushed some fixes for the ads settings save. Can you try again? If it still doesn't go through, the popup will now show the exact error message

We are fixing an error in the encoding 1781613084 Any specific video?

Done! /e/:id is now live as a short alias for /embed/:id — same player, shorter URL. 1781167801 Hi! Please check your email — we sent you something. You can also reach us on Telegram (@FlyFileSupport), live chat on the website, or reply here. 1781167920 Should be working now! Give it another...