23 comments
yeah break the rules and never give any chance to explain. i have bad experience with alexhost. this is the real "fake sensation" for me
with the same condition, shinjiru listened my explanation and gave my access back with condition when the same issue arise in the future, they only give me 12 hours to take down the post, not suspend my account immediately. the real sensation for me actually
Wego4Nulled
Active Member
Hi, dear Babesleak
First, you need to know which location you had use with us? VPS? We have 3 locations.
Before order please open a ticket support, if your project may have some abuse reports that violates our terms of service or acceptable usage policy.
Explain that before in the ticket about your website, project to our support understands that you will work to remove anything.
Alexhost doesn't suspend anything without a valid reason, if we suspend is because someone violated our rules and that's not allowed.
Also Alexhost works hard to avoid any kind of abuse that is not tolerated in our network. If your project receives anything bad and is against our rules you should contact us in order to add "note" in the client account that you will work to remove the content.
Alexhost also will give your time to remove any content, but if it happens regulary or if is get annoying or if you someone is doing "fake removal of processes" let's say "hide" and show after some days, that is not allowed in our network.
Alexhost doesn't suspend without a valid reason, just open a ticket. If Alexhost is wrong, you will be compensated for that. That's for sure.
Now, we don't tolerate some abuses that clients or customers refuses to work or improve! The client is responsible for the content there and must take actions to remove it. Even if is not their fault, block temporary uploads, limits or anything like that.a
PRO-TIP: Always cooperate with the team, if our team says 24h, is 24h. Not more not less. Always cooperate and improve anything. One warning is OK, but if it happens a lot of time and if we receive anything from Police or Court order from local law (where the servers are) we must obey. So you need to understand, we obey to local laws and where the servers are located.
Please contact us and we will review your case. You can use our services if is allowed.
Don't confuse Offshore as Bulletproof, that is not the case.
Kindly Regards,
Alexhost
First, you need to know which location you had use with us? VPS? We have 3 locations.
I was using your dedicated server, I think its Moldova
Before order please open a ticket support, if your project may have some abuse reports that violates our terms of service or acceptable usage policy. Explain that before in the ticket about your website, project to our support understands that you will work to remove anything.
How do I know this information? your site never mentioned about this.
Alexhost also will give your time to remove any content, but if it happens regulary or if is get annoying or if you someone is doing "fake removal of processes" let's say "hide" and show after some days, that is not allowed in our network.
I'm afraid this claim is not right, at least in my case. The case is child porn abuse. I don't and never want to post anything in my site related to child porn. Is just zip material that I reposted from internet using shortener link. I couldn't indicate someone age just from the picture and I just posted 1 picture as image featured my post, which is this picture is the problem. the materials itself stored in the other cloud service. I already ask your support but the answer still no, not even negotiation nor additional time to deleted the post.
Now, we don't tolerate some abuses that clients or customers refuses to work or improve! The client is responsible for the content there and must take actions to remove it. Even if is not their fault, block temporary uploads, limits or anything like that
How can I possible to prove i'm not abuse your service when there is no chance to deleting it?
PRO-TIP: Always cooperate with the team, if our team says 24h, is 24h. Not more not less. Always cooperate and improve anything. One warning is OK, but if it happens a lot of time and if we receive anything from Police or Court order from local law (where the servers are) we must obey. So you need to understand, we obey to local laws and where the servers are located.
Like I said, you not even gave me time to delete it. And part of Police or Court order from local low, for my case, I'm pretty sure it was just an email warning, because I got it as well. But your team may not trust me and choose to suspended my account rather than trust me to take action.
Please contact us and we will review your case. You can use our services if is allowed.
Don't confuse Offshore as Bulletproof, that is not the case.
Why I should contact you when I already moved to better hosting? And do you think I don't understand your server is not a bulletproof? That is not the case.
After I move to another better hosting that I use until now, I read so many similar cases like me happened to others.
I don't blame you, its your decision, its your rules. Actually I never faced any technical problems when I was using your service. Beside, I would say thank to you. If you not suspended me, I will not meet with my current hosting.
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jorgejoneee
Member
Yes, this is a false statement . Lying in public.
And someone just made a fake report.This IS CP, and he will simply suspend without verification .He simply needs your hard earned money and will suspend your hosting later, without any authenticated information. i rather stay away from such hosting . made my mistake years ago.